Graduate Business Analyst Description - Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners. We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization. This is a full‑time position designed as a versatile analyst profile, supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis. You will be part of an international team, working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision‑making across EMEA markets.
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Objectives & Responsibilities
Responsibilities
Automation & Digitalisation
Identify manual tasks and develop automation solutions leveraging tools such as PowerBI, Excel‑based solutions, scripting, and AI‑driven technologies
Support the development and maintenance of data pipelines and reporting automation
Operational Performance Analysis
Analyse operational KPIs (service delivery, partner performance, efficiency metrics)
Support performance reviews and propose actionable improvements
Financial Analysis
Support cost tracking, trends, and variance analysis across EMEA
Support senior Cost Lead on financial analysis, insights, and cost optimisation initiatives
Reporting & Modelling
Maintain and enhance scorecards and dashboards
Develop analytical models to support decision‑making
Process Improvement
Participate in transformation initiatives (automation, standardisation, simplification)
Act as a versatile analyst, supporting different team needs depending on priorities
Requirements
Recently graduated (within the last 12 months) with a
Bachelor’s or Master’s
degree in Business Administration, Economics, Industrial Engineering, or a related field
Strong analytical mindset with the ability to interpret data and generate insights
Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of PowerBI or similar visualisation tools
Fluent in English (written and verbal)
Highly organised with strong attention to detail and ability to manage multiple tasks effectively
Problem‑solving mindset with a structured and analytical approach to challenges
Collaborative team player with strong interpersonal and communication skills
Curious, eager to learn, and comfortable working in a dynamic environment
Positive, enthusiastic, and proactive attitude
Benefits
Truly international experience: work in a global organisation with colleagues from 60+ nationalities
Continuous growth & career development with multiple internal mobility opportunities
Competitive benefits package, including hybrid work model, health & life insurance, ticket restaurant vouchers, flexible working hours, HP Flex Programme providing kindergarten vouchers and transport cards
Inclusive employee networks (Women, Pride, Inclusion, NextGen, Sustainability & DisAbility) and community volunteering initiatives
Access to sports centre, printing workshops, and printing happy hour with 3D printing
Free parking and excellent access via nearby train services
Legal & EEO Statement
Legal entity: Sales & Services Job - Services Schedule - Full time Shift - No shift premium (Spain) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, colour, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, local law(s). xpzdshu This information will be kept in strict confidence and without any adverse treatment if you provide it.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal.”
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