Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a Project Manager.
* Work with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training Production Partners.
Experience:
* Background in Project Management and Business Analysis within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Excellent Excel skills.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training and certifications from our main partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About Us:
Omega CRM Consulting is a global digital company dedicated to accelerating business experiences through innovative technology and data solutions across various sectors. We are a top Salesforce partner in Europe, with a diverse team of over 530 professionals from 24 nationalities. Our culture emphasizes collaboration, talent, flexibility, commitment, and innovation. We are proud of our awards and our focus on team well-being.
For more details, visit the original posting on Kit Empleo: here.
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