Responsibilities Work closely with the sales departments to collaborate with sales and visit customers;
Provide effective frontline technical support for customers regarding BMK's services;
Answer questions related to workflow, specific operations, result analysis, etc., to support sales order and utilization/revenue growth;
Coordinate service processes and provide effective technical guidance to customers;
Provide technical support to the marketing and sales departments;
Assist the sales team with pre‐sales technical activities, participate in various publicity campaigns such as seminars, conferences, trade shows, and other on‐site activities in the relevant territories;
Monitor the competition and market development and report findings back to internal teams;
Perform other tasks as needed to achieve company goals.
Requirements Ph.D. background in Life Sciences, Biochemistry, Molecular Biology, Genetics, Sequencing, NGS Sequencing or related fields (Essential), with a bioinformatics background preferred;
General working knowledge of bioinformatics and sequence analysis methods;
Clear vision and sense of responsibility, willing to provide excellent service to customers;
Ability to troubleshoot and provide information back to customers in a helpful, courteous, positive and professional manner;
Good communication skills, able to establish good cooperation relationships with various departments within the company and customers;
Good written and oral communication skills in English, able to complete training and daily communication;
Able to adapt to domestic and international business trips;
Outstanding fresh graduates are also welcome.
Highly desirable Candidates with Chinese language skills will be given priority. xiphteb
Solid background of lab experience in research-related fields such as clinical, human disease, animal genomics, and microbiology;
Knowledge and practical experience with NGS platforms;
Experience in participating in seminars related to NGS industry.
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