Customer Engagement Surfaces customer organization structure to identify decision makers leveraging partners and v-teams. Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process. Required: Fluency in German is a must Experience working as part of a complex organisation Demonstrated ability in forecasting, pipeline management, CRM hygiene, and structured account planning Strong leadership, collaboration and orchestration skills with an ability to manage competing priorities and influence across teams Proven sales experience and technology industry experience Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully orchestrate & execute plans and build strong relationships. Purposeful Planner & Executor - Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met. Disciplined Operator - Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning.