We are Impress.
We believe everyone deserves a smile that makes them happy !
We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles, using the latest technology for diagnosis, treatment, and case management.
We're looking for a patient care specialist to join us at our headquarters in Barcelona.
Are you ready to join us?
Your Responsibilities
* Deliver an excellent customer experience to each and every one of our patients.
* Ensure that every call, email, and meeting leaves our patients happy!
* Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
* Customer Support: Provide excellent customer service through calls (video and audio), emails, SMS, WhatsApp, and live chat.
* Make calls, book and confirm appointments, and follow up with patients.
* Explain our product and guide customers through the process and timelines.
* Clarify requirements and help our patients complete documentation as needed.
* Proactively recognize and report trends and potential weaknesses.
* Contribute to the improvement of our products and processes.
* Help create solutions to enhance the customer journey.
* Work with your teammates to foster a positive and energetic atmosphere.
Requirements
* +1 year of experience in a similar position within Customer Service in an international environment.
* Excellent level of English
* Excellent communication and interpersonal skills.
* Team spirit and a proactive attitude.
* Hands-on experience with CRM tool/tools.
Why Join Us
* Incentive program linked to KPIs and business performance.
* Modern, well-equipped offices with high-end technology.
* Special benefits and discounts on company services and products.
* Comprehensive training programs for professional growth and leadership development.
* Dedicated support team to assist with administrative and operational tasks.
* Dynamic, fast-paced environment offering impressive career development opportunities.
Diversity And Inclusion
We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor.
Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.
Join us today and make a difference, one smile at a time!