Customer Relationship Management - Responsible for ensuring customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc). - Responsible for accurate, real-time reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification systems. - Maintain excellent relationships with customers, contact persons, and end-users on-site by applying an ambassador attitude. - Ensure equipment safety and optimal performance. - Manage the site environment during service operations. - Identify site risks and communicate them to the supervisor. - Take immediate action on-site in case of high-risk situations and follow escalation procedures. - Identify unplanned service repairs based on equipment needs, contact the on-site contact, obtain approval if outside the contract scope, and perform repairs.
Service Operations - Ensure end-user safety and site safety. - Maintain a safe working environment. - Follow safe working practices and carry out operations according to maintenance and safety instructions. - Execute service visits (planned maintenance, callouts, repairs) respecting schedules, time limits, quality standards, and processes. - Plan workload effectively in collaboration with the service supervisor. - Report sales leads to the supervisor. - Provide precise and timely reporting of work completed. - Submit timesheets based on work execution. - Manage proximity stock (inventory, shelving, transfers), identify spare needs, and request spares from the supervisor. - Maintain service tools, vehicle, and instruments in safe and good condition. - Contribute to product, method, and safety improvements through feedback to PCM organization and supervisor.
Leadership / People Management - Keep the supervisor updated on all relevant information. - Be familiar with all aspects of lift technology and attend proposed training. - May provide training or coaching to nominated personnel as required.At KONE, we focus on fostering an innovative and collaborative culture that values each individual. Employee engagement, sustainability, ethical business practices, and mutual respect are core to our culture. We offer diverse experiences and opportunities to help you achieve your career and personal goals and live a balanced life.Read more on
www.Kone.Com/careers
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