Senior Leader Central Solution Delivery Digital Health
At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally.
Senior Leader Central Solution Delivery Digital Health, you will be instrumental in leading a high-performing team responsible for delivering high-quality digital products to our customers. Your strong customer-centricity and leadership will ensure efficient delivery, high usability, and exceptional quality in all our digital offerings.
The Opportunity :
- Lead a general team focused on the remote delivery, configuration, and testing of digital healthcare products, ensuring alignment with customer requirements, quality standards, and rapid time-to-market
- Develop, implement, and own the global solution delivery strategy and framework in close collaboration with internal stakeholders across various functions and customer areas
- Enhance collaboration with implementation managers to deeply understand requirements and continuously refine processes and tools for more efficient and effective delivery
- Drive continuous improvements in tools, processes, standardization, and products, proactively identifying opportunities for system and tool automation
- Collaborate across departments and geographical boundaries to develop and implement optimized workflows and processes, fostering a culture of teamwork within your team
- Act as a dedicated coach and mentor to your team members, supporting their professional growth and career progression
- Identify and recommend strategic opportunities to automate systems and tools
Who you are :
- An advanced degree in Business, IT, or a related discipline. Experience in support, training, or software product delivery is a distinct advantage
- Proven experience in establishing or leading a solution delivery center for digital products is a significant plus
- 5+ years of experience in people leadership, with a strong track record of working effectively across global teams and 5+ years of experience within the diagnostics or software industry
- Fluency in English (oral and written) is required; Spanish proficiency is a plus
- Exceptional interpersonal and stakeholder management skills, demonstrating a strong customer-focused approach and highly effective teamwork and collaboration abilities and strong intercultural competencies and communication skills
- Superior analytical and problem-solving capabilities
- A natural affinity for working within global matrix structures and interdisciplinary environments
Location :
You will be based in Sant Cugat, Spain. Although a majority of your activities will be performed remotely, you should also be willing to visit customers and perform on-site activities on an occasional basis (up to 20%).
Who we are :
A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come.
Roche is an Equal Opportunity Employer.
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