PbPosition: /bNetwork and VoIP Engineer /ppbLocation : /bSpain (Full Remote) /ppbDuration: /bPermanent/ Full Time /ppbr/ppbService Description /b /ppThis service is designed to ensure the proper operation, availability, and evolution of bNetwork and VoIP infrastructures /b. The scope includes comprehensive support management—covering incidents, service requests, changes, and support activities—while ensuring compliance with agreed bService Level Agreements (SLAs) /b. /ppThe role also focuses on continuous improvement of the environment through the identification and implementation of optimization initiatives in close coordination with the client. Responsibilities include managing patches and vulnerabilities across hardware and appliances and providing on-call support for critical incidents to ensure uninterrupted service. /ppbr/ppbKey Functions Responsibilities /b /pulliAdministration of network and VoIP infrastructures /liliManagement and resolution of tickets, incidents, requests, and changes /liliEnsuring service availability, performance, and stability /liliParticipation in continuous improvement initiatives /liliIdentification and implementation of optimization actions in coordination with the client /liliManagement and application of security patches and vulnerability remediation on hardware and appliances /liliProvision of on-call support for critical incidents /li /ulpbr/ppbRequired Qualifications Experience /b /pullibCCNP certification /b or a bexperience /b in voice and data networks (LAN and WAN). /li /ulpbr/ppbr/ppbTechnical Experience /b /ppbNetwork Security Technologies /b /pulliLAN network administration /liliCisco Switching (all product lines, including bNexus /b) /liliWAN network administration /liliCisco Routing /liliFirewall administration /liliKnowledge of security and experience maintaining bFortigate firewalls /b /liliCisco Wi-Fi network administration /liliCisco VoIP network administration /li /ulpbCisco Products /b /pulliCisco bISE /b /liliCisco bCall Manager /b, bCall Manager Unity /b, and bCER /b /liliCisco bWLC /b and bAccess Points /b /li /ulpbVoIP Experience /b /pulliExtension configuration /liliAttendant Console /liliSystem backup management /liliVoicemail administration /li /ulpbr/ppbLanguage Requirements /b /pullibAdvanced English level (B2 or higher) /b – spoken and written /liliContinuous communication via btelephone and email /b with English-speaking teams /li /ul