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Experience and Expertise (more than 10 years)
* More than 10 years as NOC Technician with knowledge in 2G, 3G, 4G, and 5G RAN.
* Experience with radio equipment from Nokia and Ericsson in the above technologies.
* Extensive experience in N1 Technical Support Service and RAN network management.
* Solid knowledge of support processes for customers in the RAN Mobile Access area.
* Knowledge of RAN protocols, equipment, and functionalities.
* Ability to analyze, troubleshoot, and propose solutions.
Functions
* Management of N1 incidents, diagnostics, customer complaints, and execution of BTPs.
* Proposal of corrective actions for recurring problems.
* NOC team management and quality analysis capacity.
Tools
* Systems for activity and job reception, incident management, and BTPs : iGRI.
* Network Elements Management Systems : specific to the RAN manufacturers involved.
* Network and Fault Management Systems : OMEGA, INFOVISTA, GRAFANA.
* MS Office : Excel, PowerPoint, and Word.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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Location : Madrid, Community of Madrid, Spain. Posted 2 months ago.
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