Essential Duties and Responsibilities:- Perform job in accordance with Company Mission, vision and goals.- Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.- Organizes all administrative functions and is responsible for efficient day-to-day functioning of related staff.- Is responsible for staff schedules and ensuring coverage in the absence of a staff member. Schedules for appropriate overage and utilization of support staff.- Clearly defines each administrative staff members job responsibilities.- Assists staff members through coaching, mentoring and other development activities.- Fills in for front-line staff (i.E.: Medical Assistants, Front Desk, etc.), as needed.- Completes administrative and clinical personnel evaluations.- Establishes and maintains an environment that promotes and supports professional practices and standards.- Serves as a role model in leadership abilities, applications of principles of teaching, management and effective communication.- Complies with established best practices and policies/procedure.- Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patients physical or mental wellbeing, safety or dignity.- Possess the ability to recognize and initiate the correction of problem areas.- Oversees the proper handling of patient medical records, as required under HIPAA regulations.- Ensures that all appointments are scheduled appropriately and adhere to the applicable internal policies and procedures.- Ensures patient balances are collected.- Promotes smooth interaction with other departments and fosters good interdepartmental relations.- Responsible for ordering necessary office supplies.- Creates, reviews and manages daily reporting.- Ensures all reports are accurately submitted/distributed in a timely manner.- Cross trains all staff to ensure effective coverage during absences.- Keeps doctors schedule and schedule for office.- Effectively handles patient complaints in a timely and appropriate manner.- Ensures that time cards are accurate for payroll and ensures all timecards are reviewed/approved by staff and the Office Manager by appropriate deadlines.- Works with senior management to develop, implement, and monitor effective work.- Attends operations meetings, as necessary.- Follows instructions;
responds to management direction;
accepts personal responsibility for actions, performance and results;
keeps commitments;
completes tasks on time or notifies appropriate person with alternate plan- Balances team and individual responsibilities;
exhibits objectivity and openness to otherss views;
gives and welcomes feedback;
contributes to buildinga positive team spirit;
puts success of team above own interests;
supports everyones efforts to succeed.- Independently works though situational issues and uses problem solving skills to achieve desired outcome.- Ensures daily cash is collected and reconciled to prepare for pickup.- Participates in quarterly audits.- Performs other duties as assigned.Minimum Qualifications:- High School Diploma or GED AND three (3) years medical office management experience;
OR an equivalent combination of education and experience.- Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).- Must have excellent written and oral communication skills, including exceptional customer service.- Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.- Must be able to work individually as well as within a team.- Must be able to follow both verbal and written instructions.- Must be able to work a flexible schedule.- Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.- Must be able to multi-task and prioritize.- Must demonstrate extreme attention to detail.- Must possess strong organization skills.- Must be able to problem solve and use reasoning.- Must be able to meet predefined quality standards.- Must maintain and project a professional attitude and appearance at all time.- Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.- All staff are expected to have a strong desire to provide excellent customer service;
to comply with the rules and regulations of those organizations to which we are accountable;
to have high ethical and professional standards of conduct;
and to have an attitudeof wanting to continuously improve their own professional performance.Preferred Qualifications:- Bachelors Degree from an accredited college or university.- Four (4) years of prior experience working in a medical practice.- One (1) year of prior experience working with an Electronic Medical Record (EMR).Driving/Travel:The employee must have reliable transportation. Travel for this position may be required up to 40%. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.#J-18808-Ljbffr