Company Description
OKU Hotels is a collection of laidback five-star properties that blend modernist design with authentic local touches. Each hotel is crafted as a relaxed sanctuary, focusing on understated luxury, comfort, and a strong sense of place. Guests enjoy thoughtfully designed spaces, attentive service, and experiences that reflect the character of the destination. At OKU Hotels, team members contribute to a warm, sophisticated atmosphere where genuine hospitality and guest wellbeing are at the heart of daily operations.
Role Description
The Head Concierge at OKU Hotels in Cadiz is a full-time, on-site role responsible for leading the concierge team and delivering exceptional guest experiences from arrival to departure. This position oversees daily concierge operations, including managing guest inquiries, coordinating reservations for dining, transportation, and activities, and curating personalized recommendations that highlight Cadiz and the surrounding region. The Head Concierge collaborates closely with reception, housekeeping, and food and beverage teams to anticipate guest needs and ensure seamless service. The role includes training and mentoring concierge staff, maintaining up-to-date local knowledge, handling VIP and special requests, and resolving guest concerns promptly and professionally. The Head Concierge also supports front-of-house operations as needed, contributing to a welcoming and efficient lobby environment.
Qualifications
- Proficiency in concierge services, including organizing activities, recommending local experiences, and handling special requests.
- Experience managing reservations for restaurants, transportation, events, and in-house services with attention to detail and accuracy.
- Strong communication skills, with the ability to interact professionally and warmly with guests, team members, and external partners.
- Background in receptionist duties and front-of-house operations, ensuring smooth check-in, check-out, and guest information flow.
- Proven customer service skills, with a focus on problem-solving, empathy, and maintaining a high standard of guest satisfaction.
- Previous experience in a luxury hotel or hospitality environment, ideally in a supervisory or lead concierge role.
- Fluency in English; additional languages, especially Spanish, are highly beneficial.
- Strong organizational and multitasking abilities, with competence in hotel and reservation software.
- Ability to work versátil hours, including evenings, weekends, and holidays, as required by hotel operations.
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