Our mission Seven Education (formerly Sdui Group) develops a smart, AI‑powered platform that helps schools and educational institutions work more efficiently. Our products reduce administrative workload, improve communication and enable teachers, institutions, and decision-makers to focus on what matters most: learning, growth and people. As a European EdTech group with 350 employees, we build intuitive and scalable solutions used widely across the education landscape. Every day, they help create clarity, streamline workflows and strengthen collaboration. We build with courage, ownership and meaningful collaboration - and we stay inspired by the real impact our products create for the people at the heart of education. Our ambition is clear: to become Europe’s leading EdTech brand. If you want to join that journey and grow with us, we would love to hear from you. Your mission As a Customer Success Specialist for the Euskadi region, you will help schools get lasting value from our platform and build strong, trusted partnerships over time. You will guide customers from onboarding through everyday adoption, renewal, and growth, making sure they feel supported at every stage. In this role, you will take ownership of a strategic customer portfolio and contribute directly to retention, satisfaction, and expansion in one of our key markets. What you’ll do Own and develop a portfolio of schools in the Euskadi region, acting as their main point of contact and building strong, long-term relationships Lead onboarding and implementation processes, helping customers adopt the platform successfully and get the most out of its capabilities Drive customer engagement through regular check-ins, follow-ups, and business reviews, with a focus on satisfaction, retention, and product usage Identify growth opportunities within existing accounts, including additional licenses, modules, and broader product adoption Support customers with questions and challenges, while working closely with internal teams to ensure effective solutions and a consistent customer experience Manage multiple priorities across your portfolio while contributing to renewals, retention, and recurring revenue growth What you’ll bring 2 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in a SaaS, software, or technology environment Proven experience managing customer relationships across onboarding, retention, and account development Strong communication skills in Basque and Spanish, plus the ability to collaborate in an international work environment with English as the internal working language A structured, proactive, and customer-focused way of working, with strong ownership, empathy, and problem-solving skills The ability to manage multiple accounts and priorities effectively while collaborating well with cross-functional teams Experience in EdTech, with educational institutions, or with complex software environments such as ERP, school management, CRM, or Customer Success platforms is a strong advantage Where you’ll be This role is remote-based in the Basque Country, Spain. As close collaboration with schools in the region is an important part of the role, regular on-site visits are expected. What we offer Purpose & Social Impact: Working in education means making a real difference. At Seven Education, you contribute to improving the daily work of schools and shaping the future of education for a better tomorrow. Flexibility & Hybrid Work: We work in a hybrid setup that combines flexibility with collaboration. This includes flexible working hours, the option to work remotely and a regular onsite presence to support teamwork and connection. Working hours are shorter on Fridays. We Take Care of Our People: Your well-being matters to us. In case of sick leave, we cover 100% of your salary from day one. Learning & Development: We support your personal and professional growth through development opportunities, learning initiatives and the chance to grow within an international software group. Team & Collaboration: You will be part of a collaborative and supportive team environment. We believe great teams are built through trust, connection and shared experiences, and we actively create space for this in everyday work. Ownership & Growth: We combine a start-up mindset with the stability and ambition of a growing European group. You will have the opportunity to take responsibility, contribute your ideas and actively shape our future together. Time Off & Everyday Perks: You receive 23 days of paid vacation per year. Coffee, tea and cold drinks are available in our offices, and we value spending time together beyond day-to-day work. Diversity Statement At Seven Education, we believe that diversity drives innovation and inclusion strengthens collaboration. We welcome people of all backgrounds, identities, and perspectives, because transforming education for a better tomorrow starts with equal opportunities today. If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you. Your contact Maren Besand – Senior Talent Acquisition Manager We’re excited to get to know you! The best way to apply is directly through our career portal.