Hi there! We are South and our client is looking for a Software Support Engineer.
Note To Applicants
- Eligibility: This position is open to candidates residing in Latin America.
- Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
- Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
Responsibilities
- Troubleshoot issues related to user access, functionality, deployment, and content creation.
- Communicate effectively with both technical and non-technical customers ensuring clear explanation of issues and resolution steps.
- Support power users with configuration and content management tasks.
- Support admins with deployment, configuration, and troubleshooting tasks.
- Collaborate with internal teams to escalate complex issues and report bugs as needed.
- Help maintain documentation of known issues, procedures, and best practices for customer-facing support.
- Create, maintain, and update comprehensive documentation and help content for the support site aimed at improving user self-service experience.
Soft Skills & Requirements
- Exceptional customer service skills over email and on live screenshare calls; able to engage positively with both technical and nontechnical users to make answers seem simple.
- Empathy for customers who are frustrated by a problem, even if they caused it.
- The ability to coach someone to succeed rather than just provide an answer.
- Strong troubleshooting aptitude with focus on asking and observing before answering.
- Instinct for creating effective helpful, engaging, customer-facing videos, articles, and tutorials for our support site.
- Ability to work autonomously in a remote setting within defined core hours (8 AM – 4 PM ET).
- Willing and able to overlap duties with others in the product team to solve problems and keep forward progress moving.
Deployment & Administration Expertise
- Familiar with managing Dynamics 365 managed solutions – installation, updates, troubleshooting.
- Experience deploying Teams apps through the Teams admin center.
Other Technical Skills
- Help write CSS or jQuery selectors to find specific elements on a given web page.
- Develop clear, effective prompts used in AI or chat-based support systems to enhance automated assistance capabilities (prompt engineering).
Microsoft 365 Platform Experience
- Proficient in core Microsoft 365 apps such as SharePoint Online, Dynamics, Copilot, Outlook, OneDrive, Teams, etc.
- Familiarity with managing work items in Microsoft DevOps.
Schedule: Mon-Fri 8am to 4pm EST
If this opportunity sounds good to you, send us your resume!
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📌 Software Support Engineer
🏢 buscojobs Argentina
📍 La Rioja