P Join Our Team as a Quality Specialist in Beautiful Málaga! /pp Are you passionate about delivering exceptional customer service? Seize this opportunity with Foundever, a global leader in customer experience, as we seek a Quality Specialist to join our vibrant team in Malaga. Discover why this jewel of southern Spain, with its breathtaking landscapes, golden beaches, and year-round sunshine, is the ideal place for your career to flourish. /pp Your Mission: /pulli Evaluate Enhance: Examine customer interactions to ensure service excellence in line with hospitality standards. /lili Audit Improve: Conduct audits to ensure policy compliance and pinpoint opportunities for improvement. /lili Feedback Analysis: Gather customer feedback, analyze trends, and compile actionable reports. /lili Train Develop: Collaborate with training teams to refine materials and lead staff in mastering service best practices. /lili Strategize Innovate: Partner with management to craft strategies that elevate service delivery and enhance customer experience. /lili Monitor Report: Maintain dashboards and reports that track KPIs and deliver critical insights to management. /li /ulp Your Qualifications: /pulli Educational Background: Bachelor’s degree in Education, Human Resources, or a related field. /lili Experience: A minimum of 1 year in a similar role. /lili Language Proficiency: Fluent in German and English with stellar communication skills (both verbal and written). /lili Engagement Skills: Strong presentation ability to captivate diverse audiences. /lili Team Collaboration: Thrive in a dynamic, multicultural environment that encourages teamwork. /li /ulp What We Offer: /pulli Contract Options: Start with a 9-month contract and potential for a permanent role. /lili Competitive Earnings: Enjoy a rewarding salary and comprehensive benefits package— €25,000 gross/year. /lili Career Advancement: Benefit from abundant opportunities for professional growth and development. /lili Inclusive Culture: Join a dynamic workplace committed to inclusivity and collaboration. /li /ulp Step into an exciting role where your expertise will shine, and contribute to crafting unforgettable customer experiences with Foundever. We look forward to welcoming candidates who are ready to make a lasting impact in the heart of sunny Malaga! /pp If you are an ambitious individual who thrives in customer interaction, this is your ideal position! /pp We Invest in You! /pp At Foundever, your growth is our priority. We provide support for your training, family commitments, studies, and more. You set the limits! /pulli Innovative Training Plan: Continuous development of your skills and knowledge. /lili Move Well: Personalized training routines and tips for daily exercise. /lili Eat Well: Articles, recipes, and nutritional guides to support a healthy lifestyle. /lili Live Well: Tools for work-life balance, stress reduction, and mental health support. /lili Do Well: Engage in wellness charity activities that make a difference! /li /ulp Create your best moments. Join #FoundeverLife ! /p