At
Agap2
, we're looking for a
Commercial Tech Operations Manager
to join a leading
FMCG company
. You'll be part of a
global Commercial Tech Services team
supporting and optimizing
digital solutions for Sales and Marketing teams worldwide.
In this role, you'll support general
Sales and Advocacy
teams by ensuring the smooth delivery of digital and commercial technology solutions. Acting as a bridge between
business users
and
technical stakeholders
, you'll oversee operations, manage vendors, and drive service quality and continuous improvement. Solutions in scope are primarily
Salesforce-based
, with other platforms such as
SAP Commerce Cloud
and digital tools also involved.
Key Responsibilities
Oversee
daily service operations
, including incident, maintenance, and problem management.
Manage
small projects
, governance tasks, and service improvement initiatives.
Coordinate with
internal teams
and
external vendors
to ensure seamless service delivery.
Act as a point of contact between
business markets
and
technical support teams
(L2/L3, Delivery, Product Owners, etc.).
Handle
escalations
, anticipate potential issues, and implement preventive actions.
Identify and implement
process optimization
opportunities and best practices.
Contribute to the overall
continuous improvement
of the global commercial tech ecosystem.
Requirements
5+ years of professional experience
, ideally in IT Operations, Service Management, or Tech Business Support.
Strong exposure to
Salesforce
(delivery, implementation, or project team experience).
Comfortable working in
complex, multinational environments
.
Experience managing
vendors
and multiple stakeholders.
Excellent
communication
,
problem-solving
, and
organization
skills.
Fluent English (C2)
Nice to Have
ITIL certification
or knowledge of incident/problem management frameworks.
Salesforce Administrator certification
.
Previous experience in
Consumer Goods (FMCG)
or
Cloud environments
.
Process definition and improvement mindset.
Hands-on, proactive attitude and ability to multitask.
What working with us will offer you:
The chance to take part in challenging projects within a dynamic environment.
A stable position with a clear career development plan.
A permanent contract from day one.
Remote position, once a month on-site in Barcelona.
Flexible compensation and meal vouchers, among other benefits.
If you're interested in this opportunity and would like to know more, feel free to apply so we can get in touch, share all the details, and answer any questions you may have.
Agap2 is an equal opportunity employer.
We are committed to evaluating all applications based on skills, experience, and achievements. We encourage everyone to apply — all candidates will be treated fairly regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic.