**Customer Service and Sales Representative Role at Teamficient**
We are seeking a motivated and customer-focused individual to join our team in a Customer Service and Sales Representative role. This position requires a combination of excellent communication, problem-solving, and sales-oriented skills.
Key Responsibilities:
* Customer Support: Handle customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information about products, services, pricing, and company policies. Resolve customer complaints, process returns or exchanges, and ensure customer satisfaction.
* Sales Support: Identify potential sales opportunities through customer interactions. Cross-sell and upsell products or services based on customer needs and preferences. Meet or exceed sales goals and KPIs (key performance indicators).
* Product Knowledge: Maintain a strong understanding of the company's products and services to effectively assist customers. Stay abreast of new product launches and promotions.
* Order Processing: Process orders, returns, and exchanges accurately and efficiently. Ensure timely follow-up on pending customer orders and transactions.
* Collaboration: Work closely with the sales, marketing, and operations teams to align strategies with customers. Provide feedback to management on customer experiences, challenges, and potential improvements.
Requirements:
* Proven experience in customer service, sales, or related roles.
* Strong verbal and written communication skills.
* Ability to build empathy with customers and deliver excellent service.
* Sales-oriented mindset with the ability to identify and act on opportunities.
* Proficiency in CRM systems and office tools (e.g., Microsoft Office, Google Workspace).
* Ability to work in a fast-paced environment, multitask, and manage time effectively.
* Strong attention to detail and problem-solving skills.
Qualifications:
* Experience in a remote customer service or sales environment.
* English level C1-C2 required.
Benefits:
* Competitive salary and performance-based bonuses.
* Health and wellness benefits.
* Flexible work arrangements, including remote work options.
* Opportunities for career growth and development.
* Inclusive and supportive company culture.