The Account Management department aims to acquire and retain clients in our high valued segments. As an Account Manager you will handle our client portfolio whom you hold the overall responsibility to grow and retain.
Retention strategy is to keep close contact with current customer base and incentivise them by offering customer service beyond what is expected, e.g. escalating issues, issuing bonuses, customizing offers/arrangements, host events etc. In addition, the role involves thorough client analysis, improvements in ways of working, both internally and towards clients, to ensure the business revenue from each client is optimized.
Participating in marketing and development projects such as seasonal/recurring promotions, product rebranding, process improvements and development of user experience is expected, while ensuring all projects are executed effectively and align with our strategic goals.
If you’re a team player with strong social skills combined with analytical talent and solid business acumen, we’d love to hear from you!
Telegram, WhatsApp, Zendesk & e-mail.
turnover, deposits, player activity, revenue optimisation and bonus management;
Bonus management aligning with overall team KPIs;
Data driven player migration between our platforms to optimize revenue;
Collaborate with other departments, e.g. risk, operations, trading, marketing, CRM, external partners, etc. Fluency in both written and spoken English is essential;
Proficient in data analysis to derive valuable insights and make informed decisions;
Customer-focused individual experienced in client relations or account management;
Hybrid working model;
Comprehensive Private Health Insurance;
Team-building activities and office events;