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Volpak is a leading organization headquartered in Santa Perpétua de Mogoda, Spain. With over 40 years of experience, we specialize in pouch-type packaging, designing horizontal form-fill-seal, vertical multi-lane, and cartoning machines. Our portfolio includes solutions for consumer goods such as sauces & condiments, dairy, and confectionery, and extends to sectors like pet food, home care, and chemicals.
We aim to expand our offerings and capabilities to meet customer needs continually.
About the Role
Mission of the position: Provide remote or on-site assistance to customers in case of breakdowns.
Main Tasks and Responsibilities
* Troubleshoot and diagnose mechanical/electrical breakdowns on installed machines using test instruments and customer descriptions.
* Prepare service reports, time sheets, and expense reports accurately and promptly.
* Perform updates, preventive, and corrective maintenance at customer sites. Participate in SAT following upgrades, modifications, or maintenance plans.
* Support customer technical issues remotely when not traveling.
What You Need to Be Successful
* Experience in mechanics and electronics.
* Basic knowledge of electronic programming.
* 2-3 years of experience with packaging machines; experience with Flexible Pouching machinery is highly valued.
* Proficiency in English.
* Knowledge of Microsoft Office Suite.
* Availability to travel.
Our Offer
* Flexible timetable.
* Life insurance.
* Optional medical insurance supported 50% by the company.
* Private parking.
Volpak is an equal opportunity employer that embraces diversity and inclusion.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Automation Machinery Manufacturing, Industrial Machinery Manufacturing, and Machinery Manufacturing
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