Overview
The brand delivery manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation. The brand delivery manager drives results by developing and executing short term action plans and long term strategies. The brand delivery manager supports growth in sales and service and ensures maximum productivity, profitability and compliance with company policies and procedures.
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.
Responsibilities
* Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences.
* Serves on Sales Leadership Team and is responsible for total store results.
* Ensures compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategies.
* Drives brand guide planning and execution process in partnership with category managers.
* Ensures tools and reports are leveraged to maintain a full and abundant sales floor with all styles, colors and sizes represented.
* Ensures back room is organized to standard and processes are followed to drive efficient product flow.
* Ensures strategy is in place to optimize use of all non-sales space including back room, associate areas and off-site storage.
* Supports development and implementation of store strategy to reduce shrink.
* Maximizes sales potential by spending 50% of scheduled time on the sales floor.
* Demonstrates excellent customer sales lead (CSL) behaviors while owning 4-6 segments per week.
* Gains business insight and creates SMART action plans that improve execution and results.
* Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience.
* Analyzes customer experience reports and insights and mobilizes the team accordingly.
* Conducts CSL and associate observations and provides feedback and coaching.
* Ensures payroll is managed daily by punch guarding and executing flex worksheet.
* Supports optimization of the labor schedule by ensuring appropriate associate skills and availability.
* Manages and resolves customer relations issues.
* Drives customer loyalty through current brand strategies, including credit and customer relationship marketing.
* Partners with Sales Leadership Team to identify and resolve all maintenance and housekeeping issues.
* Manages all activities related to providing a safe working environment.
* Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink.
* Builds a high performance team :
* Attracts, recruits and hires a highly qualified team to support the functions of product flow and visual merchandising.
* Owns talent management lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognition.
* Coaches direct reports to leverage talent management lifecycle with team.
* Builds associate connectivity with direct reports.
* Manages associate relations of direct reports.
* Partners with store manager to establish clear performance goals and objectives.
* Ensures associates are trained to maintain visual merchandising presentation standards.
* Communicates effectively with Sales Leadership Team, associates and peers, including cascading relevant information to direct reports.
* Understands and demonstrates Limited Brands’ values.
* Takes responsibility for the following metrics, in addition to performance evaluation criteria and supporting key total store metrics:
Conversion, Retention, Availability of merchandise, Overall store appearance.
Qualifications
* Demonstrates ability to improve customer satisfaction and drive customer loyalty.
* Proven ability to delegate, follow up and communicate with all levels of the organization.
* Demonstrates excellent visual merchandising skills.
* Demonstrates ability to manage complex and competing priorities with time management and organizational skills.
* Demonstrates ability to assess talent, coach, develop and manage performance.
* Demonstrates business acumen with strong strategic and analytical skills.
* Schedule flexibility to include evenings, weekends and non-business hours.
* Previous management experience.
* Previous high volume management experience preferred.
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