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Account Specialist - Italian (Maternity Leave)
As an Account Specialist, you will be responsible for fostering close relationships with customers by actively providing business suggestions and recommendations to help them make their businesses more profitable. You will provide customers with information related to Desigual’s products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and other relevant information, enabling effective selling of the company's products through various sales channels to increase sales and profitability for both the clients and Desigual.
Master data: Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information, and cancelling existing ones if needed.
What we offer you?
* 4-day work-week: we work 34 hours within a 4-day workweek to enhance creativity and work-life balance. Additionally, we offer flexible start and finish times.
* Offices overlooking the sea: located in Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment promotes a healthy lifestyle: engaging in sports, commuting by bike or walking, or dining outdoors.
* Flexibility in salary allocation: you can allocate your salary to services such as health insurance, transportation, childcare, and meals. Enjoy coffee, teas, and fresh fruit every day.
* 50% discount on our collections.
What are we looking for?
* Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
* Proven experience in account management or similar roles, preferably within fashion or retail industries.
* Strong relationship-building and communication skills.
* Analytical mindset with data interpretation skills for decision making.
* SAP knowledge.
* Excellent verbal and written communication skills in Italian.
* Effective problem-solving skills and a proactive approach.
Main responsibilities
* Account Management
Manage orders and returns: process, modify, follow-up, and control customer orders, changes, and returns according to Desigual's policies to ensure timely and accurate delivery. Review mismatched sales returns and approve discrepancies. Prepare, modify, send, and follow-up on invoices.
* Collections
Ensure invoices are paid on due dates and follow up on overdue payments, bounced checks, or credit issues. Claim overdue amounts per company policy and control bad debt ratios. Obtain guarantees or prepayments before shipment as per the season calendar.
* Deliveries
Ensure on-time deliveries and full payments; issue proformas and claim past dues.
* Promotions and Marketing
Coordinate and execute marketing campaigns for key accounts, ensuring effective communication of Desigual's brand messaging.
* Inventory Management
Monitor inventory levels, ensuring products are well-stocked and available. Collaborate with logistics and operations teams as needed.
* Data Analysis
Keep customer account information accurate and updated. Match open line items and send account statements for reconciliation.
* Problem Solving
Identify, monitor, and resolve disputes related to commercial, financial, or logistic issues, aiming to minimize default rates and maximize overdue collections, thereby protecting sales.
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