Account Manager FR
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Ready to drive real impact in e-commerce? We're
Carts Guru, the go-to marketing automation platform for online merchants, and
we're on the hunt for an Account Manager who doesn't wait for things to happen —you make them happen. If you're the kind of person who spots
opportunities
before others do, thrives on hitting
targets, and gets genuinely excited about
helping e-commerce businesses grow, we want you on our Barcelona team. Bonus points if you're as
comfortable with tech
as you are with
building relationships.
Company Overview
Born in Barcelona in 2017, Carts Guru went from startup to scale-up fast. Today, we're helping e-merchants across France, Spain and beyond turn their online shops into a revenue-generating machine. Our platform? It lets online retailers orchestrate emails, SMS, and automated funnels into campaigns that actually deliver ROI. Your Role
At the heart of client relationships, you’ll be the driving force behind our customers’ success, ensuring they receive exceptional service and obtain maximum value from our solutions.
Your core responsibilities:
Own the customer journey
from free trial to long-term partnership: collaborate with Account Executives to understand client needs, design tailored strategies, and set them up for success. Build trust-based relationships : act as the primary point of contact, fostering deep connections through proactive communication and genuine understanding of their business challenges. Empower clients
with actionable insights, training, and best practices to help them become self-sufficient and achieve their goals. Lead onboarding and activation : guide new clients through setup, drive feature adoption, and ensure seamless integration of our tools into their workflows. Deliver end-to-end account management : handle support, service, and strategic reviews to continuously align our solutions with their evolving needs. Unlock growth opportunities : identify upsell/cross-sell potential, negotiate renewals, and advocate for our platform in a competitive landscape. Champion client success : report directly to the Head of Customer Success, providing data-driven feedback to shape our product and service offerings.
Why you’ll thrive in this role:
You’re a
natural relationship-builder
who turns client needs into tangible results. You combine
analytical thinking
with empathy to deliver tailored solutions. You’re
comfortable negotiating
and can articulate value with clarity and conviction. You’re
driven by impact —your success is measured by client satisfaction, retention, and growth.
What you bring to the table Experience that counts:
3-4 years managing accounts in tech, ideally in the French market. Whether you've been an Account Manager, Key Account Manager, or Sales Account Manager—if you've been driving results, we want to hear from you. Language skills:
French at native level is non-negotiable (you'll be working 100% in French). Strong English is essential. Speak Spanish too? Even better. Tech toolkit:
You know HubSpot inside and out. If you've been living in it daily, yo're already ahead.
The winning mindset we're looking for You don't just react—you anticipate. You're
organized,
autonomous, and
agile
enough to pivot when needed. You
learn
fast, embrace
tech
without hesitation, and genuinely care about driving
company growth. Details
matter to you.
Communication
comes naturally. And juggling
multiple projects ? That's just another Tuesday for you. Bottom line : you're
dynamic,
proactive, and built to
solve problems
before they become problems. What you get in return Real rewards:
Competitive base salary + performance bonus with goals you can actually hit.
Work-life balance that works: Hybrid setup —office
Monday
to
Wednesday
in our prime Barcelona location, Work from home
on
Thursdays
and
Fridays. Plus,
Friday afternoons OFF
and a
half-day on your birthday ! Health coverage:
Comprehensive MediFiatc insurance (yes, dental included). Got a family? We've got special discounts for them too. Team vibes: Regular team-building events throughout the year—because work should be fun too.
Ready to join? Here's what happens next Step 1:
Chat with our HR team—let's see if we click and share the same values. Step 2:
Deep dive with our AM Director—we'll explore your skills and how you'd thrive in the role. Step 3:
Quick final call to make sure we're aligned on the long-term vision. Step 4:
Welcome aboard! Your move.
Think you've got what it takes? We're excited to meet driven professionals who want to make an impact. xiphteb Apply now and let's build something great together.