As an Account Specialist, you will be responsible for fostering close relationships with customers by actively providing business suggestions and recommendations that help them make their businesses more profitable. You will provide customers with information related to Desigual’s products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and other relevant information to enable effective selling through various sales channels, increasing sales and profitability for both the client’s businesses and Desigual.
Master data: Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information, and cancelling existing ones if needed.
What we offer you?
* 4-day work-week: we work 34 hours within a 4-day workweek to enhance creativity and work-life balance. Additionally, we offer flexible start and finish times.
* Offices overlooking the sea: located in Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment promotes a healthy lifestyle: engaging in sports, commuting by bike or walking, or dining outdoors.
* Flexibilize your salary by allocating it to services such as health insurance, transportation, childcare, and meals. Enjoy coffee, teas, and fresh fruit daily.
* Receive a 50% discount on our collections.
What are we looking for?
* Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
* Proven experience in account management or similar roles, preferably within fashion or retail.
* Strong relationship-building and communication skills.
* Analytical mindset with the ability to interpret data and make data-driven decisions.
* SAP knowledge.
* Excellent verbal and written communication skills in Italian.
* Effective problem-solving skills and a proactive approach.
Main responsibilities
* Account Management: Manage orders and returns by processing, modifying, following-up, and controlling customer orders, changes, and returns according to Desigual's policies to ensure timely and accurate delivery. Review mismatched sales returns and approve discrepancies. Prepare, modify, send, and follow-up on invoices to ensure timely delivery.
* Collections: Ensure invoices are paid on due dates, follow up on overdue payments, claim overdue amounts, and manage refunds when applicable. Obtain guarantees or prepayments from customers before shipment as per the season calendar.
* Deliveries: Ensure on-time deliveries and full payment, issuing proformas and claiming past dues.
* Promotions and Marketing: Coordinate and execute marketing campaigns for key accounts, ensuring effective brand messaging.
* Inventory Management: Monitor stock levels, collaborate with logistics to ensure product availability.
* Data Analysis: Keep customer account information accurate and updated, reconcile invoices and payments, and send account statements.
* Problem Solving: Identify, monitor, and resolve disputes related to commercial, financial, or logistic processes, aiming to minimize defaults and maximize overdue collections.
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