As an Account Specialist, you will be responsible for fostering close relationships with customers by actively providing business suggestions and recommendations that help them make their businesses more profitable. You will provide customers with information related to Desigual's products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and any other relevant information, enabling the effective selling of the company's products through different sales channels to increase sales and profitability for both the client's business and Desigual.
Master data: Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information, and canceling existing ones if needed.
What we offer you?
* 4-day work-week: we work 34 hours within a 4-day workweek to enhance creativity and work-life balance. Additionally, we offer flexible start and finish times.
* Offices overlooking the sea: located in Barceloneta facing the Mediterranean Sea, offering inspiring views and a healthy lifestyle environment.
* Flexible salary options: allocate your salary to services like health insurance, transportation, childcare, and meals. Enjoy coffee, teas, and fresh fruit daily.
* Employee discount: 50% off our collections.
What are we looking for?
* Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
* Proven experience in account management or similar roles, preferably in fashion or retail.
* Strong relationship-building and communication skills.
* Analytical mindset with data interpretation skills for decision-making.
* SAP knowledge.
* Excellent verbal and written communication skills in Italian.
* Effective problem-solving skills and a proactive approach.
Main responsibilities
* Account Management: Manage orders and returns by processing, modifying, and following up to ensure timely and accurate delivery. Review mismatched sales returns and approve discrepancies. Prepare, modify, send, and follow-up on invoices.
* Collections: Ensure invoices are paid on time, follow up on overdue payments, claim overdue amounts, and request refunds when applicable. Obtain guarantees or prepayments before shipment.
* Deliveries: Ensure on-time deliveries, fulfill payment obligations, issue proformas, and address past dues.
* Promotions and Marketing: Coordinate and execute marketing campaigns for key accounts, ensuring effective brand messaging.
* Inventory Management: Monitor stock levels, collaborate with logistics and operations to ensure product availability.
* Data Analysis: Maintain accurate and updated account information, reconcile invoices and payments, and send account statements for reconciliation.
* Problem Solving: Identify, monitor, and resolve disputes related to commercial, financial, or logistic processes, aiming to minimize defaults and maximize overdue collections.
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