Would you like to be part of a fast-growing company? And work alongside the best TALENT on truly innovative projects? We are looking for a Microsoft Dynamics Unified Service Desk (USD) Specialist (f/m) with high level of English and with hands-on experience to join our technical team. The ideal candidate will focus on the development, configuration, and customization of solutions within the Unified Service Desk (USD), acting as a key contributor to the evolution of our agent desktop platform. The position in 100% remote within Spain.
Your mission will be to design, implement, and optimize advanced customizations, hosted controls, and CTI integrations within Dynamics 365, ensuring high performance, seamless usability, and robust multi-session management.
Configure and customize Microsoft Dynamics 365 Customer Service solutions to meet business needs.
Develop and maintain customizations within Unified Service Desk (USD), including hosted controls, actions, events, and toolbars.
Full-Stack Logic: Develop custom hosted controls and frontend logic using C# / .NET (WPF) and JavaScript.
End-to-End Collaboration: Collaborate with backend and integration teams to guarantee seamless end-to-end functionality, performance, and maintainability.
Core Technology: Proven hands-on experience with Microsoft Dynamics 365 Customer Service .
Practical experience with Unified Service Desk (USD), including USD Hosted Controls, Actions, Events, Agent Scripting, and CTI adapters/telephony integration.
Development Skills: Strong experience in C# / .NET (WPF) development for custom hosted controls and JavaScript development within Dynamics environments.
Understanding of advanced USD configuration elements: window navigation rules, session lines, agent scripting, and action calls.
Familiarity with USD migration strategies or transitions to Omnichannel / Customer Service Workspace .
Experience working in Agile environments (Scrum, Kanban) and familiarity with tools such as Jira .
Permanent contract with Kirey España.
Hybrid / Remote (depending on project specifications).
If you are looking for a career change and would like to take part in innovative projects using cutting-edge technologies, don't hesitate to apply and send us your CV!
All applications will be considered regardless of gender, age, background, disability, sexual orientation, gender identity or expression, religion, or any other personal or social circumstance.
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.