We are currently looking for Service Manager to work in person in Seville or Bilbao
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
Customer Satisfaction and Service Customer Relationship: (customer voice management, Service Value Demonstration)
Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
Bachelor's degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
~5+ years of experience in the ICT industry, in customer service management, delivery & maintenance assurance, service sales experience for enterprise or carrier networks.
~ Proven track record in managing service solutions for major projects, including experience in service bidding and sales strategy development.
~ Deep understanding of service solution sales, with the ability to identify customer pain points and develop competitive service offerings.
~ Excellent stakeholder management and cross-departmental collaboration skills to drive closed-loop customer feedback and business implementation.
~ Fluency in English is required to effectively communicate with local customers and HQ teams.
~ Strong presentation and negotiation skills to demonstrate service value and influence customer budgeting.
~ Spanish, English
LCC, part of TechMahindra, has more than 1500 employees in the EMEA region and is an independent service provider to the telecommunications industry. xsgfvud LCC specializes in planning, design, engineering, installation, optimization and maintenance of wireless and wired systems.