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Global key account manager (m/f/d)

Noáin
Nordex Group
Responsable grandes cuentas
Publicada el 3 julio
Descripción

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1. Working together as part of the Service KAM Team, reporting to the Director of Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.
2. You will work closely across all service areas, operations, sales, legal, and technical departments to develop various strategies.
3. Your role involves driving sales growth, ensuring customer satisfaction, and promoting the company's services and win-win claim settlements to assigned clients.
4. Serve as the high-level point of contact for clients, providing coordinated communication (one voice), and access to the company's products and services.
5. Manage and develop relationships with clients to understand their business, risks, and opportunities, building personal rapport to be seen as a trusted advisor.
6. Define account strategies as a continuous process.
7. Review client financials and meet regularly with senior executives to understand their long-term strategies. Lead high-level operational/technical forums with client leadership.
8. Mediate escalations and claims to find win-win compromises.
9. Identify relevant sales opportunities, promote organizational awareness, and ensure profitable business.
10. Negotiate major technical issues agreements (e.g., warranty extensions) and frame agreements.
11. Ensure client instructions and contractual obligations are executed timely and accurately.

YOUR PROFILE:

1. Engineering degree or similar qualification.
2. Proficiency in Microsoft Office, including Excel and PowerPoint.
3. At least 10 years of experience in Service Operations.
4. Proficiency in English.
5. Proactive, a great team player, and humble.
6. Result-oriented, resilient, responsible, and organized.
7. Empathic and capable of finding win-win solutions.

YOUR BENEFITS

In addition to the opportunity to contribute to a more sustainable world, we offer:

*Some offers may vary by location.

At Nordex, we are committed to creating a diverse and inclusive workplace where everyone can thrive. As an equal opportunity employer, we welcome applicants of all genders, ethnicities, ages, religions, and backgrounds to apply.


ABOUT THE NORDEX GROUP

With around 40 years of experience, we manufacture wind energy plants in the on-shore segment. Our turbines provide sustainable energy to over 80% of the global energy market, with more than 57 GW installed worldwide. We have subsidiaries in over 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico, and India, offering our over 10,400 employees opportunities for international and intercultural cooperation.

We are expanding and driving the growth of alternative energies worldwide. Join #TeamNordex and be part of this journey.

We look forward to receiving your application! To make it more convenient, we accept applications without a cover letter.

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