Nagravision, a division of the Kudelski Group, is the world leader in the creation and delivery of state-of-the-art technologies to secure the revenues of content owners and service providers for digital television and interactive applications across all network types. Nagra’s solutions enable consumers to access content seamlessly over any device through a compelling viewing experience.Reference :
15507Publication Date :
04-07-2025Senior Client Operations Specialist.Location :
Madrid, SpainMissionSenior Client Operations SpecialistPosition Overview :
The Senior Client Operations Specialist plays a key role in ensuring operational efficiency, customer engagement,and business process optimization. This role strengthens the collaboration between Client Operations and Sales, ensuring alignmentwith HQ objectives related to sales execution, back-office operations, financial forecasting, and revenue collection.A core responsibility of this position is managing Accounts Receivables and Collections, ensuring proactive follow-up on outstandingpayments, and optimizing cash flow in collaboration with Sales and Finance teams. The role also involves supporting strategiccustomer engagements, ensuring seamless order management, and driving process improvements to enhance efficiency acrossClient Operations.Reporting to :
Client Operations ManagerResponsibilitiesKey Responsibilities :
1. Sales Operations & Strategic SupportAct as a key interface between Client Operations and Sales, particularly for complex cases requiring cross-functionalcoordination.Proactively support Sales in managing customer engagements, ensuring alignment with operational priorities and businessobjectives.Drive efficiency in sales execution by streamlining administrative processes and ensuring accuracy in contract execution.Ensure data integrity in CRM for revenue forecasts, budget planning, and customer demand tracking.Assist in revenue analysis, monitoring trends, and identifying key insights to support sales and financial decision-making.Take full ownership of Accounts Receivables (AR) and Collections, ensuring proactive management of outstandingpayments.Collaborate closely with Sales and Finance to implement best practices for reducing overdue invoices and optimizing cashflow.Track and monitor customer payments, identifying risks and engaging with customers to resolve overdue balances.Provide Sales with actionable insights and reports on outstanding payments to support their engagement with clients.Develop and maintain clear escalation processes for unpaid invoices, ensuring timely and efficient resolution.Contribute to defining and refining collection strategies to improve overall financial performance.3. Process Optimization & Financial AccuracyImprove back-office and financial processes by identifying bottlenecks and implementing best practices to enhanceEnsure timely and accurate order processing, from booking to invoicing, in alignment with contractual and financialcompliance requirements.Track invoicing and deliveries, ensuring revenue recognition aligns with financial policies and monthly closures.Validate and refine monthly revenue forecasts in collaboration with Sales teams, considering market trends and seasonalityfactors.Contribute to defining and implementing operational improvements to support business scalability.4. Customer Engagement & Operational ExcellenceSupport strategic customer interactions by ensuring smooth operational execution of orders and service requests.Act as a liaison between internal teams and customers to address operational challenges, resolve escalations, and enhanceEnsure a seamless end-to-end experience for customers, from order placement to after-sales support.Requirements / ProfileQualifications & SkillsStrong ability to build collaborative and interactive relationships with Sales, Finance, and Customer Operations teams.Proven experience in Accounts Receivables management and Collections, with a results-oriented approach to improvingpayment cycles.Excellent analytical skills, with experience in financial modeling, forecasting, and business process optimization.Ability to work effectively in a fast-paced environment, balancing multiple priorities while maintaining accuracy and attentionProactive mindset with a strong sense of ownership and problem-solving skills.Clear, concise, and persuasive written and verbal communication skills.Ability to propose and implement process improvements to enhance efficiency and scalability.Experience & BackgroundProven experience in sales operations, customer operations, or financial forecasting, with a strong focus on AccountsReceivables and Collections.Strong understanding of revenue forecasting, financial analysis, and sales execution processes.Experience in managing complex customer cases and improving operational workflows.Advanced proficiency in Microsoft Office (Excel, Power BI) and CRM tools for data analysis and reporting.Degree in Business Management, Finance, Economics, or a related field, or equivalent professional experienceReference :
15507Publication Date :
04-07-2025J-18808-Ljbffr
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