PstrongAt ING we are looking for Broker Process Specialist /strong /ppbr/ppstrongYour role and work environment: /strong /ppbr/ppWe are looking for a talented and enthusiastic Broker Process Specialist to join our strongInvestment team /strongof strongProducts Tribe (COO Domain) /strong /ppbr/ppstrongYour key responsibilities: /strong /ppYou will be part of the strongCOO Investment Products Unit Expert /strong, where we aim strongto develop and control processes of investment products in a simple and efficient manner /strong, while we have a lot of fun! /ppbr/ppWithin this expert team you will be a Broker Process Specialist, so you develop and control processes of brokerage; focused to the E2E Customer Journey, from the acquisition - onboarding phase of a brokerage client and continue in the customer experience with the purpose to handle day to day operations, process, and delivery for our retail customers. You aim at improving the efficiency process performance and identify opportunities to better serve and delight customers in the brokerage end to end processes. /ppbr/ppYou will lead the path to manage our brokerage processes with two main angles to it (1) strongrun existing business /strong strongfrom an end-to-end perspective, /strongcovering all the different broker angles: IT systems, functionality range for the day-to-day customer transactions, measuring relevant KPIs, process tracking and holding an active connection with business and customer teams to boost broker business. /ppstrong(2) thinking long term and beyond: definition of strategy to transform the investment product processes /strong through strongintegration new technologies /stronginto day-to-day work, as IA tools, to strongimprove efficiency and scalability /strong, with special focus on incorporating new trends and functionalities that continue to make our proposition differential in the market. /ppbr/ppAll this with maximum protection to the customer and looking for being the best in class in the demanding regulatory framework (CNMV, but not limited to) /ppbr/ppYou will report to the COO Investment Products Area Lead. /ppbr/ppAs a strongBroker Process Specialist of the Investment Products unit expert /strongyou are responsible of: /pullistrongCustomer Experience /strong: Provide the strongbest customer experience /strong by challenging current operational processes and designing, mapping, constantly improving the customer journey through an end-to-end operational process view. /lilistrongDigital Strategy /strong: As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to strongengage our customers /strongand increasestrong efficiency /strongof our strongprocesses /strong bringing the best experience in the moments of truth. /lilistrongOperational excellence /strong: Investigate standard incidents using current regulatory and compliance processes, systems and procedures and in collaboration with business and customer teams, take action to strongensure simple and robust processes /strong to guarantee the maximum protection to the customer and looking for being the best in class in the demanding regulatory framework. /lilistrongData fluency /strong: Comprehend, define, select, and analyze data to gain insights that enhance thestrong decision-making process /strong. Responsible to obtain operational data, measurement relevant KPIs, analysis of evolutions, trends and volumes seeking improvements that strongincrease customer satisfaction and cost efficiency /strong before and after any implementation. /lilistrongProduct / partnership relations: /strongfluent collaboration and day-to-day teamwork with strongpartners and suppliers /strong steering and managing our functionalities jointly to track processes of external provider, detect opportunities and propose improvement measures that establish the effectiveness of the actions before and after any implementation. /lilistrongAgile Delivery /strong: Translate business needs in requirements for the implementation in the IT and change cycle. Prioritizing based on value delivery for our customers in short cycles, defining a first strongMVP /strong and improving with the feedback gathered. Strive for strongefficiency /strong, reduce complexity in our definitions, pursuing for stronginnovative /strong solutions. Managesstrong dependencies /strong, strongnon-financial risk /strong awareness and impediments. /liliThe ability to integrate AI tools into day-to-day work to improve efficiency and scalability. /li /ulpbr/ppstrongWhat are we looking for? /strong /ppbr/ppWant to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply! /ppbr/ppA colleague with astrong talent for taking it on and making it /strong stronghappen, /strongenthusiasm forstrong helping others to be successful /strongand a knack for always strongbeing a step ahead /strong displaying the following behaviors: /pulliAbility to display flexibility to teams and adapt plans, approach and behavior to the different needs and situations. /liliAbility to take on the responsibility, steer strategy and realizations based on facts and data. /liliStrong resilience: ability to navigate through ambiguity. /liliNegotiation skills. /liliProven program management, planning organizational skills. /liliPassionate about innovation. /liliClear communications skills (written and oral). /liliAbility to work on an international level. /liliExcellent oral and written English skills. /liliTeam player /liliLoving to collaborate with different people. /liliAble to work in an autonomous way and to take initiative. /liliMaking things happen thanks to your ‘can do’ attitude. /li /ulpbr/ppstrongProven track record and technical skills /strong /pulliUniversity degree; /lili5+ years’ professional experience in brokerage from the operational side /liliAdvanced office, mainly with knowledge in Excel and Power Point; /liliStrong command of written and spoken English. /liliSome experience in regulatory context around brokerage /li /ulpbr/ppstrongWhat do we offer? /strong /p pThe time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. /ppbr/ppCheck out what is waiting for you! /ppbr/ppstrongBe flexible my friend. /strong /ppOur model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. /p pstrongRestaurant card. /strong /ppSo that thinking about what to have for lunch doesn’t take up your time or your cravings. /ppbr/ppstrongOur house will be your home. /strong /ppIn our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! /ppbr/ppstrongHealth insurance. /strong /ppFor you and all your family (spouse/partner and children). /ppbr/ppstrongLife insurance. /strong /ppWe help you protect what matters most to you. /ppbr/ppstrongFlexible remuneration. /strong /ppIn addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… /ppbr/ppstrongFree company shuttle. /strong /ppIt doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. /ppbr/ppstrongBanking benefits. /strong /ppSpecial loans with more beneficial conditions. /ppSpecial mortgage conditions after 6 months working at the bank. /ppAnd you can benefit from our pension plan after 1 month with us! /ppbr/ppstrongMore vitality and more belonging /strong /pp360º care of the employee (physical, mental, social connection purpose). /ppPhysiotherapy service on site. /ppClinics with professional, world-class athletes. /ppGympass service. /ppEmployee Networks: Rainbow Lions (LGBTQI+), Leonas RIÑG. /ppInternational Remote work program. /p pstrongGet to know Us /strong /ppbr/ppWe are a team of more than 1800 people sharing one idea: strongdoing our bit in helping our clients create a better future for themselves /strong, by providing them with the tools they need to get where they want to go. /ppbr/ppA strongfully online bank /strong where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with strongagile methodologies /strong. /ppbr/ppAnd although we are based in Spain, we strongare lucky to work in an international bank with presence in more than 40 countries. /strong /ppbr/ppWe are proud to have a diverse team, and we are committed to continue developing a culture of strongDiversity, Inclusion and Belonging /strongto foster a culture of strongcollaboration and innovation /strong that represents all collectives in the society. /ppbr/ppAnd even though we look orange on the outside, strongwe are green on the inside /strong. Our ambition in Sustainability is strongEmpowering (y)our Sustainability journey /strong. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. /ppbr/ppstrongMaking things happen, helping others be successful, always being one step ahead—that’s our DNA. /strong If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you! /ppbr/ppemAt ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work. /em /ppbr/ppstrongJob Application Safety Reminder /strong /ppbr/ppWe’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: /pullistrongApply only via official ING platforms: /strong ING uses strongWorkday /strong and strongLinkedIn /strong as its internal recruitment system. Applications should be submitted strongonly via our official career site or via ING job postings on LinkedIn /strong. /lilistrongCheck the sender’s email carefully: /strong Legitimate communication will always come from strong@ing.com /strong and/or strong@myworkday.com /strong. /lilistrongNo payments or banking details will ever be requested: /strong If someone asks for this information, it’s a scam. /li /ul