Job Summary
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Support Engineer (PostgreSQL DBA) - based in Spain/Romania
Responsibilities
Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
Collaborate with and mentor junior and mid-tier support engineers to triage issues.
Create reproducible test cases, file development requests, and offer patches when possible.
Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks.
Serve as the primary point of contact to premium customers on priority engagements.
Document solutions, procedures, and standards for customers as well as for internal use.
Requirements
2+ years of significant experience with PostgreSQL DBA, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge.
Bachelor's degree in Computer Science or equivalent knowledge.
Working knowledge of PostgreSQL third-party tools (e.G., pgpool, patroni, pgbouncer, etc.).
Strong customer-facing skills.
Outstanding English communication skills (both written and verbal).
Strong problem-solving skills for abstract and complex issues.
Quick-thinking, able to work well under pressure.
Adept at documenting efforts, actions, and results.
Experience liaising with Engineering teams.
Preferred
Technical Support experience.
Experience with machine learning and AI.
Recent working experience with Microsoft.NET, Java, and/or C/C++.
Experience with Oracle or SQL Server. xhfqzwm
Experience with Docker, OpenShift & Kubernetes.
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