Overview
Allied Digital Services is a globally recognized leader in Digital Transformation and a Master Systems Integrator with over four decades of proven experience. Operating in 90 countries across 5 continents, we deliver innovative IT services and solutions to diverse industries worldwide. Our core strength lies in our 3S philosophy: Strategic Resources, Streamlined Processes, and Smart Technology. With comprehensive service capabilities and advanced global command centers, we empower clients to make smarter IT decisions and achieve transformative success.
Role Description
This is a full-time on-site role for a Service Delivery Manager located in Sant Cugat. The Service Delivery Manager will be responsible for overseeing the delivery of IT services to clients, ensuring high levels of customer satisfaction. The role includes managing service delivery processes, coordinating with internal teams, monitoring performance metrics, and ensuring compliance with service-level agreements (SLAs).
Qualifications
* Experience in Service Delivery Management and Service Delivery for End User Support
* The incumbent must be based in Spain and be willing to travel
* Strong customer service and customer satisfaction skills
* Strong analytical skills
* Proficiency in IT Service Management
* Excellent communication and interpersonal skills
* Ability to work effectively in a team-oriented environment
* Bachelor's degree in Information Technology, Business Administration, or a related field
* Experience in the IT industry is a plus
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Project Management and Information Technology
Industries
* IT Services and IT Consulting
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