ResponsibilitiesMAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!
Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!
We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.
PositionCarel Iberica, the Spanish and Portuguese subsidiary of the CAREL Group, a global leader in control solutions for HVAC and Refrigeration applications, is looking for a Technical Service Specialist to join our team. The selected candidate will support customers during both pre‐sales and post‐sales phases, combining traditional technical competencies with the use of advanced AI‐based technologies, already adopted within the department to increase speed, accuracy, and effectiveness of customer support.
Pre-sales Support
Collaborate with the sales team by providing technical assistance and guidance in selecting the right solutions for customer needs.
Conduct basic technical training for customers and partners on CAREL solutions.
Assist in configuring systems and solutions for HVAC and refrigeration applications.
Post-sales Support
Diagnose and resolve technical issues related to electronic devices, PLCs, IoT systems, and monitoring platforms.
Provide both remote and on-site technical assistance to customers to ensure the proper functioning of installed solutions.
Manage and document technical incidents and propose solutions to improve customer experience.
Interact with CAREL Group's central service department for second-level case management.
Manage and follow up on open cases using the Salesforce platform.
Training And Documentation
Create and update technical materials and support guides for customers and internal teams.
Train customers in the use and maintenance of CAREL solutions.
Requirements
Technical education: Higher Technical Degree (Ciclo Formativo de Grado Superior - CFGS) or bachelor's degree in industrial Automation and Robotics, Electronic Maintenance, Electrotechnical and Automated Systems, Thermal and Fluid Installation Maintenance, Industrial Mechatronics, or a related field.
Previous experience in technical support or customer assistance in the HVAC or Refrigeration sector.
Knowledge of electronic devices, PLCs, IoT systems, and monitoring platforms.
Ability to diagnose and solve technical issues in a structured and efficient manner.
Familiarity with AI‐enabled support platforms, including creating effective prompts for conversational or technical‐assistance tools.
Excellent communication skills and customer relations.
Ability to work both independently and in a team.
Availability for occasional travel within Spain and Portugal.
Native Spanish; good English level.
What we offer
Smart working: Hybrid in-person/remote mode
Experience in a leading HVAC and Refrigeration company with global presence and opportunities for international exposure.
Continuous training and professional development opportunities.
A dynamic and collaborative work environment.
MAKE THE DIFFERENCE...ANYWAYthis position isn't right for you? Check out our other job opportunities: https://www.carel.com/open-positions
ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUEAt Carel we are actively committed to achieving our sustainability objectives, outlined in our " Driven by the Future - Sustainability in Action " plan, available for reference at: https://www.carel.com/carel-and-sustainability. Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.
Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.
This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. 215-216/2003). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Information_Candidates.pdf
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