Date Posted: 2026-03-23 Country: Spain Location: Benjamín Outram 1, 28918 LEGANES, Spain Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? We are looking for a Change Management Lead (M/F) based in Madrid. The Change Management Lead (M/F) will be responsible for driving the people and organizational side of major transformation programs across EMEA Manufacturing, with a strong focus on ERP implementation and operational transformation initiatives. The role will design, coordinate and execute the change management strategy to ensure effective adoption of new systems, processes and ways of working in plant and operational environments. Working in close collaboration with the Change Management Center of Excellence (CoE), the role will translate global change frameworks and methodologies into pragmatic, site‑level execution, ensuring consistency while adapting to local manufacturing realities. Acting as a strategic partner to Operations, IT and HR, the role will proactively assess organizational readiness, manage adoption risks, align plant leadership, and embed sustainable change that protects operational continuity while maximizing transformation value. On a typical day you will Lead change management execution for ERP and manufacturing transformation programs, ensuring plants and operational teams are ready, supported and capable of adopting new processes and systems without disrupting safety, quality or production performance. Partner closely with the Change Management CoE to apply common methodologies, tools and metrics, while tailoring change plans, interventions and sequencing to the specific needs of manufacturing and shop‑floor environments. Assess organizational and people impacts of transformations (roles, skills, behaviors, ways of working), identifying adoption risks and defining mitigation actions in collaboration with Operations, HR and site leadership. Enable and coach manufacturing leaders and plant management to act as change sponsors, reinforcing accountability, ownership and sustained adoption at site level. Track and measure change effectiveness and adoption through defined KPIs, feeding insights back to the CoE and program governance to continuously improve change execution across sites. What you will need to be successful Bachelor’s degree in communications, Human Resources, Business Administration, Organizational Development, or a related field. Minimum of 5 years of experience in Human Resources, Communications, or Project Management with a strong focus on transformation and employee engagement. Proven track record in leading HR-related aspects of complex projects with significant organizational impact. Deep understanding of manufacturing environments, including plant routines, operational dynamics, and employee sensitivities. Strong knowledge of European labor and union frameworks. Fluent in English and at least one additional EMEA language. Wide experience within OTIS or similar industrial environments, with demonstrated ability to navigate internal networks and influence across functions. What we offer The chance to work for an industry leading company and a global brand. Competitive compensation package. The opportunity to shape communication and engagement during a defining period of transformation A truly international role with exposure across multiple countries and leadership teams A culture that values safety, ethics, quality, and people at its core Strong focus on personal growth, learning, and development The chance to make a meaningful impact on how change is experienced by thousands of colleagues A culture that encourages innovation and appreciates our talent is the key to our success. Partially remote. Travel : 5-25%, including international BuildWhatsNext. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms