PAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. /ppbHow We Work at Aircall: /bAt Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in /ppAs a bSoftware Engineering Manager for Agent Productivity /b, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions. /ppYour team focuses on : /pp- Developing an bAI-powered productivity assistant /b to enhance agent productivity /pp- Creating bintuitive and accessible /b conversation experiences /pp- Implementing bgrowth strategies to scale /b these services to numerous customers /ppYou’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution. /p /brbYour Responsibilities @ Aircall: /bulliDefine the technical vision and roadmap aligned with business goals and customer needs /liliOversee software design and architecture to ensure scalable, maintainable, and reliable solutions /liliRecruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture /liliCollaborate with product and customer-facing teams to understand needs and prioritize features based on impact /liliManage timelines, priorities, and quality to ensure predictable and successful delivery of software releases /liliEnsure system reliability, availability, and performance through robust monitoring and alerting systems /liliWork with product, operations, and customer success teams to deliver holistic solutions /liliDrive initiatives to reduce technical debt, optimize processes, and improve team efficiency /liliUse customer feedback and analytics to guide product enhancements and iterative improvements /liliMeasure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders /liliAdhere to security best practices and regulatory requirements /liliLeverage emerging technologies and tools to maintain a competitive edge /liliCommunicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs /li /ulbQualifications /bulli5+ years of experience in back-end or full-stack development /lili2+ years of experience managing a team of Engineers /liliExpert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages /liliProfessional experience in delivering software with a focus on security, scalability, availability, and performance /liliExceptional understanding of software development practices, scalable system architecture, and cloud-based platforms /liliFamiliarity with modern development tools, CI/CD pipelines, and monitoring solutions /liliAnalytical and problem-solving skills, with the ability to effectively troubleshoot complex issues /liliAbility to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture /liliExcellent communication skills to effectively collaborate across technical and non-technical teams /liliDemonstrated ability to balance short-term delivery goals with long-term technical investments /liliComfortable working in a fast-paced, dynamic environment with evolving priorities /li /ulbWould be a plus: /bulli7+ years of experience in back-end or full-stack development /lili5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP) /liliExperience delivering and maintaining large-scale, customer-facing products with high availability and performance /liliBackground in leading teams that work with microservices, APIs, and distributed systems /liliKnowledge of advanced monitoring, observability, and incident response practices for production environments /liliFamiliarity with DevOps principles, infrastructure as code, and containerization /li /ul /brpAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality. /ppLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. /ppWe’re creating a place where great people trust one another and thrive together. /ppPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on. /ppbWhy join us? /b /pp Key moment to join Aircall in terms of growth and opportunities /pp️ Our people matter, work-life balance is important at Aircall /pp Fast-learning environment, entrepreneurial and strong team spirit /pp 45+ Nationalities: cosmopolite multi-cultural mindset /pp Competitive salary package benefits /ppDEI Statement: /ppAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. /ppWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. /ppWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. /ppWant to know more about candidate privacy? Find our a Candidate Privacy Notice here. /a /p #J-18808-Ljbffr