Overview
Great opportunity to boost your career!
At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.
PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.
In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.
Responsibilities
Administrative tasks :
* Contract creation for Candidates and Clients (which includes gathering & vetting of necessary information - e.g. work permits)
* Issuing contracts, having them signed and stored
* Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate payroll / invoices created
* Generate reporting for business needs
* Customer-service related tasks :
* Along the contract-life cycle there can be a number of interaction points with different stakeholders
* Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion
* Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office
* Candidate onboarding to explain Timesheeting portals and payslip information
* Answering Candidate questions
* Attending to Client queries
Qualifications & Requirements
* Ideally prior experience of working in a shared service center or administrative environment
* Experience in HR Services, Accounts Payable and/or Billing Customer Service
* Collaborating effectively with international teams / cross-team to deliver
* Fluency in English and Dutch is a must
* Spanish is a significant plus
* Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
* Excellent customer-focus & communication skills (written & verbal)
* Excellent organizational skills and ability to work under pressure & manage deadlines
* Ideally at ease with Excel
* Ability to work independently, take initiatives, continuous improvement mindset and eagerness to learn
* Experience in a very multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options
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