We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries.We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI.Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence.We strive to help our employees find their spark and become the best version of themselves.Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.Your Role & ResponsibilitiesWe are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP.As a Digital Customer Engagement Manager, you will focuse on...Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within the SAP EnterpriseExecuting and supporting problem management and continuous improvementContributing to the liaison with different SAP stakeholders, esp.Virtual customer success partner involved in the accounts, to ensure customer successSupporting in reviewing account status and analysing if account needs to be transitioned to another team