**Job Title**: REMOTE SUPPORT ENGINEER IGT&DXRAs; a Remote Support Engineer, you will be working with high-tech medical equipment and providing a best-in-class customer experience by giving remote technical support within Philips regulatory guidelines from any city in Spain.**Your role**:- Provide remote technical support for IGT-fixed, IGT-Mos and DXR systems.- Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.- Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.- Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.- Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.- Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.You will be the part of Remote Service Engineer team and will report to Remote Team LeadYou will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.*****You're the right fit if**:- Customer orientation, stress-resistance, great communication and team-working skills.- Good level of English is required.- Technical education at the university level or similar (bachelor's degree).- At least 3-5 years of work experience as a Field Service Engineer or similar for the modalities of IGT-Fixed, IGT-Mos and DXR.- Previous Experience / knowledge of remote technical support.- Continuous improvement and Lean methodology mindset.**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.- Learn more about our business.- Discover our rich and exciting history.- Learn more about our purpose.LI-EULI-HYBRID