Job Overview
Our goal is to strengthen the brand in Spain. We are looking for an expert to work as IT Support Engineer!
Responsibilities
* Break-fix and support in Microsoft environment for laptop, desktop, tablets and associated hardware, software & peripherals including operating system, base loaded software, Office suite and other business application as well as Mobility devices (Android/iOS - iPhone/iPads).
* Imaging/Re-imaging end user IT devices according to client IT security policies and procedures.
* IT infrastructure equipment support including large scale office moves, re-stack activities, that includes printers and MFDs (Multi-Function Displays). Provide smart hands and service support for servers, network equipment, and security devices on site locations, as per client or HCL policies and procedures including access related issues with smart card, password, and security applications (Home Office users).
* Coordinate with vendors / contractors for provision of end‑user support (e.g., hardware repair, replacement, intervention).
* Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs.
* Support and/or participate in outside of support HCL and/or client projects as requested.
* Manage CMDB (Configuration Management Database) assignment, configuration, retirement and disposal records, provide proper maintenance of asset information, utilization of devices, replacement according to customer lifecycle, asset health and operational constraints.
* Provide IT support for on‑site and/or off‑site events and meetings.
* Provide on‑call support outside business hours, including IT support for disaster recovery and emergency response service.
* Provide reports as requested.
* Implement best practices to resolve issues, follow guidelines provided (Knowledge Base), document and improve existing guidelines, propose new ones.
* Manage and inventory LAN cabling / racking, coordinate port activations and deactivations, and, if required, escalate to customer.
Requirements
* 3 years of technical experience in IT technical support and/or IT Service Delivery.
* Spanish and English are required.
Nice to Have
* Technical certification (Microsoft / HP / Dell / CISCO).
* ITIL Certification.
* CompTIA A+.
* Microsoft Certified Professional (MCP) or better.
* BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
Benefits / What We Offer
* End‑to‑end digital transformation expertise that helps clients from strategy through execution.
* Learning and career development opportunities at every level.
* Freedom and flexibility on the job, empowering employees to make decisions.
* Virtual‑first work environment promoting a good work‑life balance and real flexibility.
* Opportunity to work with colleagues across the globe in a diverse company.
* A certified great place to work and a top employer in 25 countries, including Romania, with a positive work environment that values employee recognition and respect.
If you have a valid disability certificate, please contact us.
EEO Statement
HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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