Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in initiatives that improve web delivery processes.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and costs delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk system, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, site grouping, and inventory management.
* Generate reports on incidents and service requests for improvement.
* Collaborate with the product team to define process requirements.
* Create technical training content for Production Partners in coordination with the platform vendor.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and collaborative.
* Analytical with a focus on governance, performance, and service quality.
* Fluent in English; comfortable working internationally.
* Strong organizational skills; ability to work independently and remotely.
* Team-oriented mindset; interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract.
* Flexible schedule supporting work-life balance.
* Training and certifications.
* Home office options.
* Flexible benefits (public transport, meal tickets).
* Health insurance.
About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company focused on customer-centric solutions, technology, and data. With over 23 years of experience and a diverse team, we are a leader in the Salesforce ecosystem in Spain, serving industries like retail, healthcare, pharma, and more. Our values include Talent, Flexibility, Commitment, and Innovation, and we are committed to growth through our people.
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