Front Office Assistant Manager - Jumeirah Mallorca
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About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Job Description
Jumeirah Mallorca is located on a cliff and surrounded by pine forests overlooking the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low‑rise structures ensuring that visitors experience a truly exceptional and natural environment.
About the Role
An opportunity has arisen for an Assistant Front Office Manager position to join our Front Office Department in Jumeirah Mallorca.
Main Duties and Responsibilities
* Assist in managing daily front desk operations, ensuring smooth check‑in/check‑out processes, accurate room assignments, and consistent service delivery.
* Support the Front Office Manager in leading and developing the team through coaching, training, and day‑to‑day supervision.
* Maintain accuracy within the Opera system, ensuring rate control, data integrity, and adherence to SOPs.
* Handle guest issues in a professional manner and support proactive measures to enhance overall satisfaction.
* Assist in monitoring departmental performance, cost control, and resource allocation to achieve operational efficiency.
About You
The ideal candidate for this position will have the following experience and qualifications:
* Previous experience in front‑office operations within a luxury or 5‑star hotel environment.
* Demonstrated ability to support and motivate teams through daily supervision, training, and performance feedback.
* Proficient in Opera or similar property management systems, ensuring data accuracy and compliance with operational procedures.
* Strong problem‑solving and communication skills, with a proactive approach to maintaining service excellence and operational efficiency.
About the Benefits
* Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
* Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
* Benefit from complimentary cleaning of employee uniforms and work attire.
* Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
Additional Information
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Other
Industries: Hospitality
Location: Sóller, Balearic Islands, Spain
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