Capitole is one of the best IT consulting companies and the place you want to be. Why?
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People in the center. We believe in a different model, more human, with the employee in the center of our company
Interesting projects. Cutting-edge technologies. Agile methologies
Happiness and low turnover rate
€1200 per year training budget
Flexible working hours
More than 900 skilled professionals, from more than 27 nationalities
Tailored career path
Monthly follow-ups. 360º continuous evaluation
Private health insurance
Flexible retribution program
Wellhub: access to fitness, wellness, and mental health support
Processing of the work permit for you to come to Spain with your family
Technological communities
Lots of amazing events
Are you interested in joining us? Take a look at this opportunity
We are seeking a Business Support Specialist to join our team and help ensure the stability and efficiency of our sales processes and production systems while delivering high-quality user support.
100% Remote(Only Spanish Residents) - Fluent English (C1) + German language skills (valuable)
Key Skills
• Experience in sales, ideally within the automotive industry
• Familiarity with ticketing tools such as ServiceNow (SNOW)
• Background in IT or technical support (valuable)
• Experience using Confluence and Jira
• Knowledge of Signavio
Basic Skills and Knowledge
• Strong problem-solving skills with an agile mindset
• Ability to remain calm and effective under pressure
• Background in user or customer support
• Collaborative and team-oriented approach
• Solid understanding of complex business processes and comfort working with IT systems
• Proficiency in English
• Analytical thinking and attention to detail
• Ability to interpret system logs and monitor data effectively
Role and Responsabilities
• Analyze and resolve user (sales agents) reported incidents and respond to inquiries in a timely manner and ensuring user satisfaction
• Monitor production environments to identify and address potential issues, patterns and potentially root causes.
• Process Optimization by evaluating existing workflows, identifying inefficiencies and proposing enhancements of the current solution
• Identify potential process gaps that could enhance the agent sales process, and escalate to lifecycle.
• Create external documentation to reduce basic support requests and internal documentation to expand the knowledge base.
• Communicating effectively with stakeholders (mainly IT support) to convey complex business processes in understandable terms.
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The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.