* Leading the implementation of core model processes for domestic and export order management* Ensuring system design and configuration meet business requirements* Driving change management and stakeholder engagement* Supporting process and system testing with K-users* Coordinating with Global Process Leads for process design and improvements**People Management Responsibilities** * Lead and develop a team of domestic and export order management senior experts and analysts* Set clear performance objectives and conduct regular performance reviews* Coach and mentor team members to enhance their capabilities and support career development* Manage resource allocation and workload distribution across the team* Identify training needs and ensure team competency development* Drive team engagement and maintain high performance culture* Conduct regular 1:1s and team meetings to ensure alignment and communication* Manage recruitment and onboarding of new team members* Foster collaboration and knowledge sharing within the team* Handle escalations and support team members in complex problem-solving* Lead data gathering activities for assigned business units or geographies* Conduct thorough data validation and identify complex inconsistencies or gaps* Develop and document comprehensive business scenarios and routes to market* Analyze and document as-is information, including process flows and system landscapes* Manage and prioritize ongoing projects impacting the Order to Serve operating model* Lead analysis of current practices alignment with planned S/4HANA design* Develop and analyze performance metrics and KPIs* Create and maintain stakeholder mapping* Develop implementation roadmaps with minimal guidance* Conduct in-depth gap analysis between current and target operating model* Translate gaps into detailed business requirements* Lead gap analysis between current processes and core model* Present core model to stakeholders and manage feedback* Evaluate and document potential deviations from core model* Prepare and present documentation for Design Authority escalations* Collaborate with the solution delivery team on design specifications* Translate complex business requirements into functional specifications* Lead design review sessions and synthesize outcomes* Oversee and maintain design documentation in Signavio at L5/L6* Manage approval processes and escalate issues as needed* Identify and share process improvement opportunities with Global process leads* Lead coordination between business stakeholders and technical teams* Develop and implement K-user engagement strategies* Create and manage testing schedules* Guide K-users through test script execution and provide advanced support* Analyze and prioritize defects, developing resolution requirements* Lead the development of process documentation and training materials* Design and deliver K-user training activities* Manage testing progress and report on key metrics* Develop comprehensive test completion reports* Analyze feedback on implemented processes and systems* Synthesize lessons learned and develop action plans* Lead process enhancement activities to design in the ERP* Design and implement knowledge transfer strategies* Monitor and report on core model adherence* Create business cases for enhancement projects* Lead Business value projects and manage complex change requests* Analyze and document complex process changes between functions and Business Operations* Lead the mapping of system changes and their impacts* Conduct comprehensive organizational impact analysis* Analyze role changes and recommend optimizations* Evaluate and prioritize local requirements and concerns* Develop training needs analysis and learning strategies* Manage change-related issues and develop mitigation strategies* Lead stakeholder engagement activities and manage resistance**Requirements** * 7-10 years' experience in Order Management processes* Proven experience in leading transformation programs* Extensive experience in SAP implementation projects* In-depth understanding of Supply Chain and order-to-cash processes* Minimum 3 years of people management experience* Experience in leading and developing order management teams* Track record of successful team performance improvement* Advanced project management skills* Strong change management capabilities* Ability to lead and influence cross-functional teams* Excellent analytical and problem-solving skills* Strong communication and presentation skills* Fluent in English; other languages are a plus* Strategic thinking and ability to drive innovation* Proven people management and leadership skills* Ability to build and develop high-performing teams* Experience in performance management and talent development* Strong delegation and prioritization skills* Coaching and mentoring capabilities#J-18808-Ljbffr