Purpose of Role
To build a good image by providing efficient and professional technical support across Spain. The role is committed, results-driven, and oriented towards profit and customer satisfaction, always ensuring the highest result achievement.
Responsibilities
* Act as an industry expert, supporting both internal and external stakeholders with all technical inquiries.
* Handle technical inquiry tickets via the OEM platform and achieve related KPIs.
* Troubleshoot and identify claims in a professional manner.
* Conduct Homologation Studies and communicate with the OEM.
* Support the technical manager with the technical training plan and take initiatives to implement technical training to ensure customers fully understand product features and benefits, and to systematically increase market share.
* Analyze and improve performance regarding the latest regional regulations on warranty, service campaigns, etc.
* Actively contributes to maintenance price calculation, developing standards, processes, and procedures in the automotive aftersales business. This includes wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, and developing/delivering technical training programs.
Requirements
* Educational Background: Bachelor's degree/Diploma in mechanical or automotive engineering.
* Experience: 2-3 years of automobile technical support work experience with a proven track record in Spain.
* Expertise:
* Knowledge of new energy and HV is advantageous.
* Knowledge of Spain regional regulatory requirements on warranty, service packs, etc.
* Native in Spanish and fluency in English is essential; other languages such as Portuguese would be advantageous.
Location & Travel
* This position will be based in Spain, and intensive travelling would be required.