The Opportunity
Our Client Delivery Managers oversee the day-to-day operational delivery of live ecommerce stores. In this hands-on, mid-level role, you will be the primary client contact, managing operational requests, coordinating issue resolution, and driving small changes while working closely with cross-functional teams to ensure stable and smooth operations.
Strong client-facing experience is essential, as you will be responsible for managing client communication and expectations. You will also support initiatives such as new feature releases, store launches, and geo-expansions, collaborating with Project Managers and Product Owners to align timelines and requirements.
Responsibilities
* Serve as the main point of contact for clients on all operational and day‑to‑day requests for live stores (issues, small change developments, store operations).
* Issue tracking and coordination of timely resolutions across internal teams; manage small changes from intake through delivery, keeping client updated throughout.
* Be accountable for projects linked to new features, new stores, and geo‑expansions: maintain the project program, review/align Gantts with the Project Manager, assist with or directly present updates to client.
* Coordinate internal teams to plan and execute events and monitor "after‑purchase" activities (e.g., logistics, customer care), ensuring end‑to‑end operational readiness.
* Act as the first escalation point for ongoing projects and day‑to‑day operations, ensuring transparent, proactive communication with stakeholders.
* Drive operational excellence in project management by focusing on quality of delivery, meeting timelines wherever possible, and ensuring transparency about any delays.
Requirements
* 3 to 5 years of experience in delivery, operations, or project coordination within ecommerce or a similar digital environment, with strong client‑facing ownership of live operations.
* Demonstrated ability to manage multiple work streams, plan effectively, and keep stakeholders informed, up‑to‑date, and aligned.
* Hands‑on proficiency with issue and change tracking tools (e.g., Redmine, ADO, Jira) and coordinating across cross‑functional teams
* Strong program management skills and experience collaborating with Project Managers and Product Owners on requirements and delivery scope.
* Excellent organization, communication, and problem‑solving skills; calm under pressure and proactive with escalations.
* A results‑driven, service‑oriented mindset focused on operational excellence, timely delivery, and clear transparency with clients.
* Operational excellence demonstrated through high quality of delivery, on‑time execution wherever possible, and transparent communication of delays.
* Evident organizational leadership: clear planning, effective management of parallel work streams, and alignment of all parties.
About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Why join us?
* Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
* Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
* Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
* Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
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