Teleperformance Spain is looking for a dynamic individual with outstanding product knowledge and a passion for training.
**Responsibilities**
- To align with Training Managers to plan, develop and deliver onboarding and ongoing training programs based on a needs analysis and in conjunction with new product launches, features etc.
- To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis.
- To promote the implementation of internal and external best practices into the product training which lead to improved sales performance and profit.
- To be an product expert providing training and support to all roles in the project on how to implement various aspects of the product in a way that will benefit the end client through increased profitability and customer satisfaction.
- To track, measure and analyze training results and impacts on business and present those back to the Operations Managers and Client.
- To carry out a training needs analysis to plan training actions on a quarterly basis.
**Requirements**:
- BA/BS degree or equivalent practical experience.
- Spanish native speaker with high level of English
- Experience in ops, PPC SEM experience with agency backgroundor affiliate marketing experience within e-commerce or affiliate publisher background.
- Experience in Digital marketing, e
- commerce, retailer sector or marketplace, ideally in CRM or User growth, Marketing
- Expertise in Microsoft tools with analytical skilss (Excel)
- Expertise in Salesforce Marketing Cloud (SFMC), Adobe campaign, Oracle Responsys or similiar will be a plus.
- Workspace and internal tools.
- Strong interest in delivering training in a classroom setting.
- Strong influencer that can act on management level and influence internal stakeholders that can drive change at the string pace needed
- Ability to speak and write English fluently and idiomatically (additional language is a plus)
- Public speaking skills
- Outstanding organizational skills
- Desirable experience in training skills
**Benefits**:
- Full time position (39h per week, Monday to Friday)
- Salary: 26.000€ gross/year + up to 4.000€ gross/year in bonus
- Permanent Contract
- Referral Program: Bring a friend and get a Referral fee (up to 2.000€ depending on the language/project).
- Established career path to grow within the project
- Excellent work environment, great colleagues, social arrangements and personal development
**Salary**: 26,000.00€ - 30,000.00€ per year