For over 75 years, BIC has been creating ingeniously simple and joyful products that are part of every heart and home.
As a member of our team, you'll be part of reigniting a beloved brand as we continue to reimagine everyday essentials in sustainable and responsible ways.
Our "roll up your sleeves and get the job done" approach fosters an environment where self-starters, problem solvers, and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to make a meaningful impact on our mission.
It's a colorful world—make your mark by joining the BIC team today.
We offer a comprehensive benefits package supporting your wellbeing and professional growth, including physical, emotional, and financial wellness benefits. In many locations, team members have access to:
* Health insurance plans
* Retirement and financial savings options
* Wellbeing and mental health support
* Parental leave
* Physical wellbeing initiatives
* Volunteer opportunities
The Customer Experience Specialist will manage the order process for our customers within the BIC group, providing product advice and solutions, promoting continuous improvement, managing requests, and identifying opportunities for enhancement.
Responsibilities include:
* Monitoring purchase forecasts and coordinating with the Supply department to ensure stock needs align with customer delivery dates.
* Collaborating with the Quality department to meet customer-specific requirements.
* Maintaining high knowledge of the product coding system and procedures.
Profile:
* Highly self-motivated and solution-oriented
* Experience in customer interaction and service
* Proficiency in Office 365 and databases
* Languages: English and Spanish proficiency; French is a plus
* Customer orientation, communication skills, problem-solving, autonomy, open-mindedness, and flexibility
What we offer:
* Competitive compensation and recognition
* Hybrid work environment and flexible work approach
* Retirement and financial savings options
* Wellbeing and mental health support
* Parental leave
* Physical wellbeing initiatives and health insurance plans
* Volunteer opportunities
Additional details:
* Employment Type: Full-Time
* Vacancy: 1
BIC is an Equal Opportunity Employer, committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, veteran status, disability, or similar characteristics. Employment decisions are based on qualifications, merit, and business needs.
BIC is not accepting unsolicited resumes from search firms for this role. Resumes submitted without a valid search agreement will be the property of BIC, and no fee will be paid in connection with such submissions.
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