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Who we areIAG France is a consulting firm operating at the intersection of AI, data platforms, industrial systems, and complex architectures .
We support large enterprises and mid‐sized companies on high-impact transformation programs : AI-driven products, intelligent automation, data platforms, and next‐generation systems.
Our approach is simple:
Understand complex environments
Deliver, not just advise
Bring pragmatic innovation, not buzzwords
The MissionAs part of a strategic program, we are looking for a Conversational AI Delivery Manager to lead the end-to-end delivery of AI-powered conversational solutions .
You will work on advanced use cases involving:
LLMs, Agentic AI, chatbots, voicebots, and conversational interfaces at scale.
Your Responsibilities
Lead end-to-end delivery of Conversational AI projects
Define and drive project roadmap, priorities, and execution strategy
Coordinate cross-functional teams: AI Engineers, Designers, Product, Business stakeholders
Act as the main client-facing contact on delivery topics
Ensure alignment with technical constraints, quality standards, and SLAs
Monitor KPIs, performance, and delivery health
Identify risks and drive mitigation strategies
Lead client rituals: weekly reviews, demos, retrospectives
Translate business needs into clear, actionable plans
Drive continuous improvement and scalability of AI systems
Support backlog prioritization and Agile execution
Ensure strong visibility through reporting and dashboards
ProfileMust have:
Proven experience delivering LLM / Agentic AI / Conversational AI projects
Strong understanding of chatbots, voicebots, NLU, STT/TTS ecosystems
Experience in client-facing delivery roles
Strong command of Agile / Scrum methodologies
Excellent communication and leadership skills
Ability to manage complex, high‐stakes environments
Data‐driven mindset
Fluent English
Nice to have:
Additional EU language (French, German...)
Experience with tools like Jira, Smartsheet
Strong interest in AI innovation and emerging technologies
Why join us?
Work on cutting-edge AI systems (LLM, Agentic AI)
Be part of real-world delivery, not just strategy
High exposure to complex, large‐scale environments
Join a team with a strong innovation & builder mindset
Conversational AI Delivery Manager • Santander, Cantabria, ES
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