Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
Brand : Montblanc
Main Purpose :
Maximize boutique performance by achieving sales targets and strategic objectives.
Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
Advise clients to guarantee high-quality service, following Montblanc's standards.
Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.
Key Responsibilities :
1. Handle the sales process according to the client type.
2. Advise clients and ensure their satisfaction.
3. Ensure customer relations (agreements, service) according to Brand standards.
4. Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
5. Increase the customer database by providing all relevant information.
6. Manage customer complaints together with the ABM.
7. Maintain consistent adherence to brand presentation standards.
8. Ensure luxurious appearance of the Boutique and displayed products (windows and displays).
9. Respect and ensure the implementation of all marketing campaigns.
10. Actively participate in event organization.
11. Ensure the Boutique's operation in the absence of colleagues.
12. Demonstrate versatility in cash register and warehouse tasks.
13. Ensure all sales are correctly processed in the computer system.
14. Prevent potential losses.
15. Prepare merchandise shipments.
16. Provide all necessary information to the store management to prepare reports.
17. Actively participate in team meetings.
18. Actively participate in training sessions.
19. Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).
Job Requirements / Pre-requisites :
Basic Education : Commercial maturity.
Specific Knowledge : Knowledge of the product and the Brand.
Professional Experience : One year of experience in the type of sales to be performed.
Complementary training : Sales techniques.
Other Skills : Ability to impact and communicate with clients. Service orientation - Ability to detect customer needs.
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