YOUR ROLE
An Operations and Customer Service Representative plays a crucial role in ensuring the smooth and efficient functioning of operations within a company, for a dedicated customer.
This position requires a blend of customer service, administrative duties, and operations skills.
WHAT ARE YOU GOING TO DO?
* Organize, operate and invoice daily transport activities for the Customer.
* Manage complaints or queries made by customers, ensuring their correct resolution in the shortest possible time, in order to guarantee customer satisfaction.
* Act as a CEVA ambassador in front of Client, ensuring CEVA interests are respected in his/her daily job.
* Establish relationship with client and provide high standard of customer service continually.
* Act in accordance with quality, safety and environmental procedures and standards, and follow the instructions given to comply with QHSE requirements
* Be a teamplayer in CEVA organization for this customer. Cooperate with different internal stakeholders.
* Develop any other task entrusted to him/her by the CEVA, within the scope of the organization and according to his/her responsibility.
¿QUÉ ESTAMOS BUSCANDO?
* Education: Medium or higher degree in Transport Management, or Business Administration.
o Languagues: high level of English
+ Experience: 3 to 5 years' experience in similar functions in a multinational logistic and/or transportation company.
# Specialist knowledge: Outlook and Excel: high skilled