Job Description SummaryThe Order Management Specialist is responsible for executing the order operations process through prioritization and execution. This team member is responsible for all aspects of the Customer Order Fulfillment and owns backlog management & execution. The role is critical for building and executing on Revenue, Inventory, Base Cost and Billing estimate and will influence key stakeholders across the Zone and ISC to drive change and build order management capability.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job DescriptionRoles and Responsibilities
Lead sales execution and Optimize Sales transfer and lead Weekly Business Sales reviews.
Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)
Order Entry and backlog quality. Implement changes as required for each project followed; Ensure orders validation, compliance and approvals before Order Entry
Confirms customer requested date and Plan
Follow shipment, installation, application via reports • Follow up on collections issues due to OM
Monitor and coordinate daily logistics traffic from warehouses Quality Specific Goals
Own and update timely key dates using local operating mechanisms and reports
Accountable for the date's management, backlog quality management.
Process improvement and KPI management
Drive continuous improvement on all related processes, work instructions, and procedures
Provide root cause on defect analysis
Owning backlog management utilizing order management alerts.
Participates to deployment of new initiatives aiming to improve the wing-to-wing process.
Aligns with Order management business KPIs when it comes to sales revenue, Inventory, On Time Delivery.
Required Qualifications
Business/Logistic degree/or equivalent with intermediate experience in project management or order management
Customer Satisfaction Oriented, Team player, committed to deliver, Solution driven mind set
Ability to use Systems and work in a matrix environment, Adaptability and flexibility of using different backlog management tools depending on the P&L
Good Understanding of the OM process
Excellent Verbal and written communication in Spanish and fluent English
Preferred Qualifications: • Project Management • Transportation & Customs
Inclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
BehaviorsWe expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total RewardsOur total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional InformationRelocation Assistance Provided: No
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