Be at the forefront of an exciting company pivot and transformation.- Collaborate directly with the founding team and management.- Make a significant technological impact on how businesses handle customer service.As our client pivots towards becoming a premier provider of technology-driven customer service solutions, we're seeking a hands-on tech-savvy Integration Engineer to join them on this exciting journey. This role requires a dynamic, tech-savvy individual who can seamlessly bridge the gap between their clients' needs and technology solutions.**Responsibilities**:- Understand their clients' unique challenges and business goals to recommend appropriate technology solutions that enhance their customer service operations.- Lead the technical implementation of customer service tools across diverse platforms and interfaces, working directly with their clients' teams.- Serve as a technical expert, providing guidance and training to both internal teams and clients to ensure the effective adoption and use of implemented tools.- Analyze and measure the impact of implemented solutions on customer service metrics, making adjustments as necessary to ensure optimal performance.- Stay up-to-date with emerging technologies, tools, and trends in the customer service space, incorporating these into our solutions where beneficial.- Degree in Computer Science, Information Technology, or a related field.- Proven experience implementing technology solutions in a business setting.- Strong communication skills, with the ability to translate complex technical information into easy-to-understand language for clients and teams.- Good understanding of customer service technologies and platforms, combined with strong problem-solving skills and a proactive approach to finding and implementing effective solutions.