DOGA is a growing multinational company with over 60 years of experience in the development of customized projects for various industrial sectors. With a strong focus on R&D;, we established ourselves as a key player in the creation of advanced solutions by combining electronic and mechanical engineering.
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¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación.
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We design and manufacture our own products, which allows the company to maintain full control over quality and innovation. With a global presence, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distributes its products to over 70 countries.
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We are looking for a Customer Quality Engineer, reporting directly to the Customer Quality Manager. As a member of DOGA's Quality team, he/she will be responsible for responding to quality issues identified by customers and promoting their resolution.
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ESSENTIAL TASKS
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- Attend to and resolve customer complaints/incidents related to quality.
- Maintain customer satisfaction by taking the necessary actions to resolve the customer's complaint.
- Inform the organization about the customer complaints received and their resolution status.
- Analyze quality problems identified by customers, finding the root cause, making improvement proposals, and promoting their implementation.
- Analyze products returned by customers and report the results of the analysis.
- Management of warranties claimed by customers.
- Implement and promote continuous improvement in the resolution of Quality incidents and complaints.
- Monitoring and control of quality indicators.
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PROFILE REQUIRED
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- Industrial Engineering or similar.
- High level of both oral and written Spanish and English.
- Demonstrable experience in quality departments in the automotive sector.
- Knowledge of quality tools: Core Tools (PPAP, APQP, FMEA, SPC, and MSA).
- Knowledge and experience in 8D.
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WHAT WE OFFER
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- Join a Thriving Company: Work for a rapidly growing and strategically positioned company.
- Flexible Work Schedule: Enjoy versátil working hours and the option for a Friday afternoon off.
- Hybrid Work Model: Experience a hybrid work environment that combines office and remote work.
- Customizable Benefits Package: Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.
- Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
- Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued. xugodme
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If you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you!